**Join arenaflex in shaping the future of customer experience**
At arenaflex, we're revolutionizing the way we interact with customers, and we're looking for a talented Software Development Engineer to join our Customer Engagement Technologies (CET) team. As a key member of our global product and technology team, you'll play a crucial role in designing and developing innovative services that enable seamless customer support experiences globally.
**About arenaflex**
arenaflex is a leader in customer service, with a commitment to innovation and customer obsession. Our CET team owns the technology to support and enhance our customer service operations network, leveraging robust architecture, world-class UX, and big data to drive insights and solutions. We're passionate about creating a seamless customer experience, and we're looking for like-minded individuals to join our team.
**A Day in the Life**
As a Software Development Engineer on our CET team, you'll collaborate with senior software engineers to enhance our technology and design, while developing innovative services that enable our organization to launch customer service chat, voice, and help product features. You'll work closely with business partners and leadership to shape the product vision, take the lead in designing robust systems, and contribute to the global expansion of our services.
**Key Responsibilities**
* Collaborate with senior software engineers to enhance our technology and design
* Develop innovative services that enable our organization to launch customer service chat, voice, and help product features
* Work closely with business partners and leadership to shape the product vision
* Take the lead in designing robust systems
* Implement instrumentation to monitor metrics and ensure high-quality outcomes
* Develop solutions that leverage next-generation engineering and machine learning systems
* Harness the power of Generative AI (GenAI) for enhanced issue understanding and automated resolutions
* Design guided workflows to deliver an unparalleled customer service experience
**About the Team**
Our CET team is a cross-functional team that owns a centralized platform to provide a one-stop shop for enabling interactive text/voice/touch customer service solutions. Our platform leverages state-of-the-art technologies to power seamless end-to-end interactive experiences. We're passionate about streamlining development efforts, reducing redundancies, and empowering efficient creation of cutting-edge interactive customer service experiences across arenaflex's product verticals.
**Basic Qualifications**
* 3+ years of non-internship professional software development experience
* 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
* Experience programming with at least one software programming language
**Preferred Qualifications**
* 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
* Bachelor's degree in computer science or equivalent
**What We Offer**
* Competitive base pay ranging from $129,300/year in our lowest geographic market up to $223,600/year in our highest geographic market
* Equity, sign-on payments, and other forms of compensation as part of a total compensation package
* A full range of medical, financial, and/or other benefits
* Opportunities for career growth and professional development
* A dynamic and inclusive work environment that empowers arenaflexians to deliver the best results for our customers
**Why Join arenaflex?**
* arenaflex is a leader in customer service, with a commitment to innovation and customer obsession
* Our CET team is passionate about creating a seamless customer experience
* We offer a dynamic and inclusive work environment that empowers arenaflexians to deliver the best results for our customers
* We're committed to diversity and inclusion, with a focus on creating a workplace that reflects the diversity of our customers and communities
**How to Apply**
If you're passionate about this role and want to make an impact on a global scale, please apply via our internal or external career site. We can't wait to hear from you!
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. We're committed to creating a diverse and inclusive workplace that reflects the diversity of our customers and communities.
**Accommodations for Applicants with Disabilities**
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
**Los Angeles County and San Francisco Fair Chance Ordinance**
Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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