**Join the arenaflex Family: A Dynamic and Inclusive Work Environment**
Are you a tech-savvy individual with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further than arenaflex, a leading retail company that's revolutionizing the way people shop and interact with technology.
**About arenaflex**
arenaflex is a global retail leader with a presence in 14 countries, offering a unique shopping experience that combines quality products with exceptional customer service. Our company culture is built on a foundation of teamwork, innovation, and a commitment to excellence. We're proud to be recognized as one of the "World's Best Bosses" by Forbes, and we're looking for talented individuals like you to join our team.
**The Role**
As an Experienced Full Stack Software Support Analyst, you'll play a critical role in ensuring the smooth operation of our web and cloud applications. You'll be responsible for troubleshooting and resolving technical issues, collaborating with cross-functional teams, and providing exceptional customer support. If you're a problem-solver with a passion for technology and a knack for delivering results, we want to hear from you.
**Key Responsibilities**
* Recognize and resolve technical issues, often anticipating problems before they occur or escalate
* Manage incidents and tasks by identifying, tracking, and driving resolution of help, send, or system issues to a timely resolution
* Record, teach, follow, support, and improve current processes
* Support the lifecycle of systems and related components from development to retirement
* Present, work with, and perform quality assurance testing on supported systems
* Create, use, and maintain tools and content to automate processes, generate reports, and address support issues
* Lead or participate in project/partner meetings as they relate to defining and communicating sending and support requirements, report needs, and expectations, analyzing and deciding on alternative delivery methods, and creating project schedules and quotes
* Provide guidance and direction to clients, teams, and other support personnel regarding daily activities, project drives, sending activities, and support issues
* Conduct in-depth analysis to increase system performance, quality, and efficiency
* Make and maintain effective relationships with the business and IT teams
* Identify opportunities for streamlining, increasing efficiency through continuous process improvement
* Create and follow arenaflex's IT policies, processes, systems, or administrative principles
* Work on Client Story to fix code as small improvement requests to resolve frequently occurring issues
* Manage data loading/extraction and utilities and tools that include SQL tuning, troubleshooting, and fixing UNIX scripts
* Investigate a variety of Java-based Miniature support applications for reported Occurrence/issues
* Support answers for determinations on time, within budget, and with an impeccable level of quality and accuracy to specific requirements
* Plan and present detailed functional and technical specifications that support useful requirements
* Plan and clearly convey top-tier strategies by which arenaflex Strategies tasks can successfully utilize the enhancements created
* Collaborate with other designers, projects, Item Owners, and Business Arrangements Investigators to ensure that the technical solution offers scale and supports business needs
* Create and maintain documentation standards
* Provide end-user communication for critical issues like support delays/disturbance with ETAs
* Perform daily system and application health checks to ensure the smooth running of the application
* Ensure a high level of responsiveness by assessing and appropriately answering help tickets colleagues
* Participate in requirements gathering meetings to ensure clear understanding of requirements, as it relates to Functional and reporting usage in our arenaflex Coordinated factors field activities
* Create and maintain process documentation and contribute to the advancement of departmental standards
* Create answers for resolve the underlying detailed issues from colleagues
* Assess and provide recommendations on long-term software changes to resolve issues
* Track and educate colleagues regarding the status of their help tickets in real-time and immediately resolve issues
* Create and maintain organizations with IS Administration Workstation and other IS groups to ensure quality support and support
* Meet or exceed performance metrics related to efficiency and quality
* Create documentation for other support groups for them to resolve issues
* Complete small-sized upgrade requests for development and deployment to production on a case-by-case basis
* Report any instances of Client dissatisfaction to the proper Administration asset
* Adhere to security management practices, as well as promote established security standards
* Understand and adhere to the arenaflex Discount Statement of Purpose and Code of Conduct
**Requirements**
* Experience working with small improvement requests to resolve continuous issues
* Proficient in data loading/extraction and utilities and tools. Broadly associated with SQL tuning, troubleshooting, and fixing UNIX scripts
* Knowledge of a variety of Java-based Miniature support applications to investigate the issues
* Investigating experience with application programming suites
* Ability to comprehend and investigate T-SQL script
* Ability to comprehend business cycles and work with project partners to assist with navigating through an issue to understand the root cause
* Excellent customer service skills and exceptional phone behavior
* Strong relational skills and able to work effectively with all levels of the business and IS
* Demonstrated strong hierarchical characteristics in favor of resolving issues quickly
* Reliable, upright, and have an enthusiasm for excellence
* Conscientious and have strong critical thinking abilities, with the ability to analyze what is happening for expected future issues
* Imaginative, innovative, and incredibly responsive with a strong need to get started
* Self-motivated and able to work independently, with minimal management
* Ability to remain calm under pressure and time pressures
* Scheduling flexibility to provide ready to come in case of emergency support coverage in a 24/7 environment, including nights, weekends, and holidays to meet business needs
**Preferred**
* Experience with Korber/Highjump or potentially Descartes Course Planning is an plus
**What We Offer**
* A comprehensive package of benefits including paid time off, medical benefits - clinical/dental/vision/portable hearing assistant/drug store/conduct health/employee assistance, medical reimbursement account, dependent care assistance plan, short-term disability and long-term disability insurance, AD&D insurance, life insurance, 401(k), stock purchase plan to qualified employees
* arenaflex is committed to a diverse and inclusive work environment. arenaflex is an equal opportunity employer. Qualified candidates will be considered for employment without regard to race, ethnic origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status. If you require assistance or a reasonable accommodation due to a disability during the application or the hiring process, please do not hesitate to contact us.
**How to Apply**
If you're ready to join a dynamic and inclusive team that's revolutionizing the retail industry, apply now!
Apply for this job