Join arenaflex, a leading global company recognized for its culture, diversity, leadership, and innovation, as we continue to revolutionize the way businesses interact with their customers. As an award-winning organization, we help the world's best brands improve their businesses and better connect with their customers. We're growing our team of Remote Spanish Automotive Customer Service Advisors, and we're looking for talented, compassionate individuals who share our passion for delivering exceptional experiences.
**About arenaflex**
arenaflex is a global company that has been at the forefront of customer experience innovation for decades. We're proud to be a part of a diverse, global organization that values innovation, friendliness, and a commitment to making a difference in our communities and beyond. Our team is passionate about helping others, and we're dedicated to creating a workplace that's inclusive, supportive, and empowering.
**Job Summary**
As an Automotive Customer Service Advisor on our team, you'll be responsible for providing exceptional customer experiences via inbound calls, outbound calls, or through the internet. You'll be the face of arenaflex, and your strong desire to help customers will allow you to address customer service issues and non-routine problems regarding our client's products or services.
**Key Responsibilities**
* Answer all incoming customer phone calls within quality standards
* Capture prospect information (Name, Address, Phone, email, Product of interest, Source, CRM questions)
* Answer detailed product questions on the brand, current nameplates, and their performance capabilities
* Define consumer needs by asking relevant CRM / Product questions
* Select fulfillment items
* Complete price and equips statements for consumers
* Locate dealers following standard dealerization rules
* Categorize callers and offer appropriate Touch point (i.e. warm transfers to a dealer)
* Provide website navigation assistance to consumer-oriented brand sites
* Escalate outstanding issues
* Provide Goodwill to customers on behalf of the client within the client guidelines
* Ability to communicate in written form (email/text chat) with consumers regarding products and programs supported
* Conduct CRM outbound follow-up calls to ensure receipt of fulfillment items and to answer any additional questions
* As required, call consumers to invite them to attend events
* Follow critical elements of the Minacs Call and File handling process
* Stay current with Center procedures, product information, and online resource tools
* Appropriately manage customer complaints from initial call to resolution
**Who We're Looking For**
As an Automotive Customer Service Advisor, you'll be an empathetic, compassionate, and knowledgeable individual with a strong customer service orientation. You'll have:
* High school diploma with 6 plus months of customer service experience preferred
* Courteous and strong customer service skills
* Ability to effectively communicate, both written and verbally
* Ability to learn, including strong problem-solving skills
* Dependable with proficient attention to detail
* Able to rotate shifts, as needed
* A passion for helping others
**What's in it for You?**
We invest in our people and teams for ongoing personal and career development, so each career path is meaningful. In this role, you'll be provided with:
* Opportunities for performance incentives
* The opportunity to work at home
* Equipment provided
* Team Appreciation Day
* Customer Service Week
* World Clean Up Day, #MyOneEarthPromise, and other opportunities to support our communities and world
* Wellness activities
* Events that celebrate Diversity, Equity, and Inclusion
* Paid training
* US Full benefits – 401K medical, dental, vision, and an employee assistance program (EAP), which includes free counseling sessions, to support the needs of each team member
* The opportunity to shine in and grow your career with clear paths for development – we invest in you!
* Networking and leadership opportunities with Staff Resource Groups such as Network of Women, Black Professionals Network, Pride, and Ability
* Mentorship programs to help you create the strong foundation to a rewarding career
* Global citizenship, sustainability, and team event opportunities that help you make a difference in your community and beyond!
* Trained wellness partners to support you as well as wellness training opportunities
* The satisfaction of helping others every day
* Referral bonuses
* Perks and benefits
* A diverse, global organization full of innovative, friendly people to bounce ideas off, learn from, and grow with
**Join Our Team**
If you're passionate about delivering exceptional customer experiences and are looking for a career that's meaningful and rewarding, we want to hear from you! Apply today and find out why 270,000+ people around the globe choose to call arenaflex home. We're proudly one team, one company, 'One arenaflex,' and we invite you to join us!
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets. For more information regarding your EEO rights as an applicant, please visit the following websites:
* English (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf)
* Spanish (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRightsSp6.12.pdf)
To request a reasonable accommodation, please click here (https://jobs.arenaflex.com/global/en/reasonable-accomodation). If you wish to review the Affirmative Action Plan, please click here (https://jobs.arenaflex.com/global/en/affirmative-action).
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