Are you an exceptional listener who AIMS HIGHER.REACHES FARTHER when it comes to challenges and solving problems? Do you have impressive communication skills, empathy, and a willingness to help others? Are you looking for a role that allows you to BE ONE.HELP MANY in a way that provides a positive experience? Do you want to BE DIFFERENT.BE YOU and LEARN MORE.TAKE ACTION? If so, we invite you to join arenaflex, a leading provider of customer care services, as a Spanish Bilingual Healthcare Customer Service Representative.
**About arenaflex**
arenaflex is a global company that partners with top organizations to deliver exceptional customer care services through its network of contact centers. Our clients rely on our expertise in customer care management to improve their customers' experience. With a global team of over 11,000 employees, we leverage world-class voice, chat, email, and social technologies to provide innovative solutions to our clients. At arenaflex, we are committed to providing a positive and inclusive work environment that fosters growth and development for our employees.
**Job Summary**
We are seeking a highly skilled and motivated Spanish Bilingual Healthcare Customer Service Representative to join our team. As a representative, you will be responsible for providing exceptional customer service to our clients' members and providers through inbound calls, emails, and chats. You will be the primary point of contact for our clients' customers, providing information and support on various healthcare-related topics, including access to care issues, benefits, proof of coverage, and member handbooks.
**Responsibilities**
As a Spanish Bilingual Healthcare Customer Service Representative, you will be responsible for:
* Actively listening to customers to understand their concerns and build a rapport that will make them feel heard and cared for
* Providing essential information to members regarding access to care issues, benefits, proof of coverage, member handbook, etc.
* Guiding callers through troubleshooting, navigating self-service options, using company site, and/or using products or services
* Utilizing client-specific knowledge systems to research and review multiple documents to better serve the customer while keeping the customer engaged
* Following instructions provided through documented processes and procedures to ensure all compliance is met for government audits
* Empathizing and resolving concerns to simplify the customer's healthcare experience
* Navigating through multiple computer applications with speed and accuracy
* Adapting to learn new call types when business needs change and flexing support in those areas
**Work at Home Requirements**
As a remote employee, you will be required to:
* Have high-speed internet with at least 50 Mbps download speed and 10 Mbps upload speed (no satellite, Wi-Fi, or cellular/wireless carrier internet services)
* Have a hard-wired internet connection via an Ethernet cable to a modem/router that you own and are responsible for (arenaflex will ship you company equipment to use)
* Have a dedicated, quiet, and secured workspace with no distractions
* Have a USB wired headset with a noise-canceling microphone
**Additional Requirements**
To be successful in this role, you will need:
* 18+ years of age and a high school diploma or its equivalent
* A minimum of 6 months of previous experience as a health plan call center agent (member service, provider service, pharmacy plan member service)
* Medicare and/or Medicaid experience would be a plus
* Exceptional customer service, active listening, and verbal and written communication skills
* High computer proficiency and navigation of multiple applications
* Willingness to work any shift between 10:00 am-1:00 am, 7 days a week, Eastern Standard Time, plus holidays and weekends (on holidays, extended hours 24/7 to a small staff)
* Professional positive attitude and courteous telephone etiquette
* Customer-focused personality and a desire to help people
**Benefits and Perks**
As a Spanish Bilingual Healthcare Customer Service Representative at arenaflex, you will enjoy:
* $15 per hour + overtime during peak needs
* Bi-lingual Spanish: $17 per hour
* Access to up to 50% of your pay immediately after your shift
* Health insurance (medical, dental, vision) and other benefits
* Pet insurance
* Paid, virtual training
* Remote work environment
* Opportunity for professional development
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we are committed to providing a positive and inclusive work environment that fosters growth and development for our employees. As a Spanish Bilingual Healthcare Customer Service Representative, you will have the opportunity to:
* Develop your skills and knowledge in customer care management
* Work with a global team of over 11,000 employees
* Participate in training and development programs to enhance your career
* Take on new challenges and responsibilities as you grow and develop in your role
**Work Environment and Company Culture**
arenaflex is a global company with a diverse and inclusive work environment. We value our employees' contributions and strive to create a positive and supportive work environment that fosters growth and development. As a Spanish Bilingual Healthcare Customer Service Representative, you will be part of a team that is dedicated to providing exceptional customer care services to our clients' members and providers.
**Compensation, Perks, and Benefits**
arenaflex offers a competitive compensation package, including:
* $15 per hour + overtime during peak needs
* Bi-lingual Spanish: $17 per hour
* Access to up to 50% of your pay immediately after your shift
* Health insurance (medical, dental, vision) and other benefits
* Pet insurance
* Paid, virtual training
* Remote work environment
* Opportunity for professional development
**How to Apply**
If you are a motivated and exceptional listener who is passionate about providing exceptional customer care services, we invite you to apply for the Spanish Bilingual Healthcare Customer Service Representative role at arenaflex. Please submit your application through our website, and we will review your qualifications and experience. We look forward to hearing from you!
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
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