**Join arenaflex's Innovative Team and Revolutionize the Telecom Industry**
Are you a highly skilled and motivated individual looking for a challenging role in the telecom industry? Do you have a passion for datacom and a strong desire to work with cutting-edge technology? Look no further! arenaflex is seeking an experienced Full Stack Technical Specialist - Datacom to join our team and contribute to the development and implementation of innovative telecom solutions.
**About arenaflex**
arenaflex is a leading provider of cutting-edge telecom solutions, serving the Walt Disney World (WDW) community. Our team of experts is dedicated to delivering exceptional service and support to our clients, ensuring that their telecom needs are met with precision and care. As a Full Stack Technical Specialist - Datacom, you will be an integral part of our team, working closely with our clients to design, implement, and maintain their telecom infrastructure.
**Key Responsibilities**
As a Full Stack Technical Specialist - Datacom, you will be responsible for:
* Providing top-notch support to the WDW Telecom services program
* Offering hands-on assistance for interactive installations, server upgrades, video installations, crisis maintenance, and blackout resolution
* Providing local support to clients and ensuring the functional support of the experience environment to maintain SLAs and Disney standards
* Preparing and presenting metrics on uptime, usage, trends, and opportunities
* Ensuring telecom network maintains software and security funds
* Managing substitution and backup parts for all installations
* Providing level 2 support for the break/fix of any Telecom services devices followed through Assistance NOW
* Responsible for maintaining and supporting Video Head End IP, RF QAM, and transcoding video
* Collaborating with Resort Designing Group, FAM, OSI, and WDI
* Assisting on software patches and updates
* Providing oversight of local delivery of consumables by merchants
* Collaborating with other DPEP groups and service providers to provide efficient technical solutions
* Oversight of the device refresh and recycling programs
* Conducting in-depth investigations with field specialists
* Managing vendor relationships
**Essential Qualifications**
* 3+ years in the AV/Innovation Industry
* 3+ years network exchanging and directing experience
* Strong knowledge of Microsoft Office, SAP Work environment, and Assistance NOW
* Strong understanding of different video and sound merchant applications (Sonify, QSC, Crestron, IOT, Synamedia, Genetec, SevOne, Forward Organizations, Splunk, Zabbix, Infoblox, etc.)
* Strong understanding and experience in commercial video distribution support, sustainment, and execution
* Demonstrated ability to manage escalations and blackouts
* Strong knowledge of network security principles and industry best practices
* Knowledge of investigation and reporting tools like Scene, Power BI
* Shown strong hierarchical and time management abilities
* Able to meet designated deadlines and manage competing needs
* Shown strong written and verbal communication skills
* Eagerness to learn new software applications
* Ability to work on Saturday or Sunday as well as nighttime as required by client and business interest
* Self-motivated and inspired
* Demonstrated ability to manage escalations and blackouts
* Moderate experience in network exchanging and steering
* Interest in, and knowledge of, interactive and video systems and solutions
* Demonstrated success working with a range of partners
**Preferred Qualifications**
* 3+ years in the AV or innovation Industry, experience with video distribution, encoding, sound mixes, and IOT devices
* 3+ years network exchanging and directing experience
**Education**
* Bachelor's Degree in software engineering, video technology, data systems, engineering, mathematics, data analysis, or other related logical or technical discipline desired
* Or, equivalent certifications or potentially comparable work experience
**Preferred Education**
* Various security and organization certifications
**Licenses/Training**
* Vendor-related certifications and training (QSC, Synamedia, Cisco, etc.)
**Job Benefits**
* Remote Work Flexibility: As a remote full-time employee, you can enjoy the flexibility of working from your preferred location. This eliminates the need for a daily commute and allows you to establish a comfortable workspace.
* Balance between fun and serious activities: Remote work often provides better balance between fun and serious activities as it allows you to plan your work around your own life and responsibilities.
* Competitive Compensation: Many organizations offer competitive pay rates for full-time positions, which can vary widely depending on the business and company size.
* Medical Benefits: You may be eligible for health insurance, dental coverage, and other medical benefits as part of your compensation package.
* Retirement Plans: Many businesses offer retirement savings plans, such as a 401(k), with employer contributions or matching.
* Paid Time Off (PTO): This typically includes vacation days, holidays, and sick leave, which can vary from one organization to another.
* Professional Development: Some organizations invest in their employees' professional development by offering opportunities for training, workshops, or tuition reimbursement.
* Investment opportunities or Value: In specific ventures or startups, you may be offered investment opportunities or value in the organization.
* Performance Rewards: Depending on your job and company performance, you may be eligible for performance-based rewards or incentives.
* Remote Work Equipment: Some employers provide the necessary equipment (e.g., computer, web connection, ergonomic chair) to ensure you have a functional workspace arrangement.
* Flexible Hours: Depending on the organization's arrangements, you may have the flexibility to set your own working hours reasonably speaking.
* Employee Assistance Programs (EAPs): EAPs can provide confidential counseling and support services to employees and their families for personal and business-related issues.
* Employee Discounts: Some organizations offer discounts on their products or services to their employees.
* Employee Benefits: Although you're working from a distance, some organizations still provide suburbanite benefits like public transportation or parking sponsorships.
* Health Programs: Health programs can include gym memberships, wellness classes, or health challenges to promote employee well-being.
* Remote Team Building: Organizations may organize virtual team-building exercises or provide tools for remote employees to stay connected and engaged with their colleagues.
**How to Apply**
If you're a motivated and experienced professional looking for a challenging role in the telecom industry, we encourage you to apply for this exciting opportunity. Please visit our website at [insert link] to submit your application and join our team at arenaflex.
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