Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two interactions are ever the same? If so, we invite you to join arenaflex as a Technical Support / Customer Service Representative, working from the comfort of your own home. As a member of our global team, you'll be part of a diverse group of talented individuals who share a common goal: to provide outstanding support to our clients and help them achieve their business objectives.
**About arenaflex**
arenaflex is a forward-thinking global organization that values people-first, inclusive culture and a genuine sense of belonging. We're proud to be recognized as one of the "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth." Our commitment to innovation, customer satisfaction, and employee development has earned us a reputation as a leader in the industry. With a presence in over 70 countries, we're a global team united by a shared passion for delivering exceptional customer experiences.
**Career Growth and Personal Development**
As a Technical Support / Customer Service Representative at arenaflex, you'll have the opportunity to reimagine your career journey and develop "friends for life" along the way. We'll provide you with all the training, technologies, and continuing support you need to succeed. Plus, with a strong focus on internal promotions, about 80% of our managers and leaders have been promoted from within. That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.
**Key Responsibilities**
As a Technical Support / Customer Service Representative working from home, you'll be responsible for:
* Providing inbound customer support using a call flow guide
* Resolving technical issues related to hardware, software, and client products
* Tracking, documenting, and retrieving information in databases
* Being an amazing problem-solver and offering additional products and/or services
* Delivering expert customer experiences with a smile
**Your Qualifications**
To succeed in this role, you'll need:
* A strong focus on building customer relationships
* 1+ year of customer service experience
* Technical support experience preferred
* Open availability
* A high school diploma or equivalent
* A quiet, distraction-free environment to work from in your home
* Proficiency in fast-paced multi-tasking
* Eagerness to learn new technologies
* Strong problem-solving skills with the ability to ask probing questions to come to a resolution
* Strong computer navigation skills and PC knowledge
* A desktop or laptop to complete PC and internet testing; a work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
* High Speed internet (no wireless/hotspots or satellite) and a smartphone
* Must reside in the United States and have a valid U.S. address for residence
**What's in it for you?**
As a Technical Support / Customer Service Representative at arenaflex, you'll enjoy:
* Starting wage will be between $15 and $18 (pay rate will not be below applicable minimum wage)
* Paid training and performance-based incentives
* Lucrative employee referral bonus opportunities
* 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
* Health and wellness programs with trained partners to help promote a healthy you
* Mentorship programs that support your rewarding career journey
* Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
* Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
**Reimagine the best version of you!**
If this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call arenaflex their "employer of choice."
**Eligibility to Work:**
In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.
**Equal Opportunity/Affirmative Action Employer:**
arenaflex is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets. For more information regarding your EEO rights as an applicant, please visit the following websites:
* English
* Spanish
To request a reasonable accommodation, please click here. If you wish to review the Affirmative Action Plan, please click here.
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