At arenaflex, we're on a mission to revolutionize the world of internet marketing by providing cutting-edge SEO and website marketing services that drive explosive growth for our small business partners and clients. As a key member of our team, you'll play a vital role in delivering exceptional customer service to our SEO clients and partners, ensuring their success and satisfaction with our services.
**About arenaflex**
arenaflex is a leading internet marketing company founded in 2009, renowned for its innovative approach to SEO and website marketing. We pride ourselves on a unique, positive culture that fosters collaboration, creativity, and growth. Our team is passionate about helping our clients achieve success, and we're committed to providing an exceptional work environment that allows all our employees to thrive.
**Job Summary**
We're seeking an experienced German-speaking customer service support specialist to join our team on a contract basis. As the primary contact for our SEO clients and partners, you'll be responsible for managing their SEO campaigns, resolving concerns, and providing top-notch customer service. If you're fluent in German, passionate about SEO, and enjoy working in a fast-paced, dynamic environment, we'd love to hear from you.
**Responsibilities**
As a German-speaking customer service support specialist, your key responsibilities will include:
* Acting as the primary contact for our SEO clients and partners, helping them resolve their concerns and providing exceptional customer service
* Representing arenaflex and our SEO product with excellent customer service, ensuring a positive experience for our clients and partners
* Managing the implementation of SEO packages for our clients, including regular meetings, on-site recommendations and changes, and distribution of off-site work
* Assigning SEO tasks to our fulfillment department, ensuring seamless project execution
* Collaborating with our team to resolve client concerns and provide solutions that meet their needs
* Providing regular updates and progress reports to clients and partners, ensuring transparency and open communication
* Participating in ongoing SEO and management training to stay up-to-date with industry developments and best practices
**What We Expect from You**
To succeed in this role, you'll need:
* At least six months of experience in customer service, with a proven track record of delivering exceptional customer experiences
* Fluency in spoken and written German, with excellent communication skills and the ability to clearly and effectively express your thoughts
* Good English skills (for internal communication only), with the ability to communicate effectively with our team
* Proficiency in using standard Google tools (Drive, Sheets, Docs), with the ability to navigate and utilize these tools efficiently
* Excellent online communication skills, with the ability to work effectively in a remote environment
* Creative and logical thinking, with the ability to work within time and quality standards
* Strong conflict resolution skills to handle situations where clients are dissatisfied, with a focus on finding solutions that meet their needs
**Working Hours and Environment**
As a remote contractor, you'll have the flexibility to work from anywhere, as long as you have a stable internet connection and a computer with a headset. Our working hours are 8:45 AM – 5:15 PM (CEST), Monday to Friday, with no work on weekends or holidays.
**Why You Should Work with Us**
At arenaflex, we offer:
* Ongoing SEO and management training to help you stay up-to-date with industry developments and best practices
* On-the-job training provided, with a focus on helping you develop your skills and expertise
* A unique, positive culture that fosters collaboration, creativity, and growth
* The opportunity to work with a leading internet marketing company, with a reputation for delivering exceptional results for our clients and partners
**Additional Notes**
* This is a contract position, so you'll not be eligible for traditional benefits
* You must be able to work independently and manage your own time, with a focus on delivering exceptional results
* You must be a citizen or permanent resident of Ireland to be hired as a contractor in this role
If you're passionate about customer service, SEO, and working in a dynamic, fast-paced environment, we'd love to hear from you. Apply now to join our team as a German-speaking customer service support specialist and take the first step towards a rewarding career with arenaflex.
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How to Apply
To apply for this role, please submit your application through our website. We look forward to hearing from you!
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