**Join arenaflex, a highly-regarded Licensed Behavioral Health Center, in providing comprehensive, professional excellence in treatment and whole-person care for trauma, anxiety, depression, eating disorders, and substance use disorders.**
At arenaflex, we are dedicated to delivering exceptional care and support to individuals and families affected by mental health and substance use disorders. As a Healthcare Customer Service Expert, you will play a vital role in our mission by providing empathetic and professional support to patients and families seeking home healthcare services. If you are passionate about delivering outstanding customer service, working in a dynamic remote environment, and contributing to the well-being of others, we encourage you to apply for this exciting opportunity.
**About arenaflex**
arenaflex is a faith-based private agency providing unique whole-person care through Partial Hospitalization (PHP) Day Treatment Programs for Mental Health and Substance Use. Our team of experienced professionals is committed to delivering comprehensive, professional excellence in treatment and whole-person care for trauma, anxiety, depression, eating disorders, and substance use disorders. With a legacy of nearly 40 years, we have established ourselves as a trusted and respected leader in the behavioral health industry.
**Job Summary**
As a Healthcare Customer Service Expert, you will be the first point of contact for patients needing home healthcare services. You will work in a remote high-volume call center environment, receiving and responding to approximately 60-65 incoming calls per day from providers, referral sources, and patients. Your primary responsibilities will include:
* Collecting clinical and demographic information from patients and entering it into our arenaflex portal
* Providing empathetic and professional support to patients and families seeking home healthcare services
* Responding to complex requests and resolving issues in a timely and effective manner
* Maintaining accurate records and adhering to all company policies, including HIPAA/PHI
* Meeting/exceeding individual performance goals in the areas of Call Quality, Attendance, Adherence, and other Contact Center objectives
**Responsibilities**
* Provide exceptional customer service to patients and families seeking home healthcare services
* Collect and enter clinical and demographic information into our arenaflex portal
* Respond to complex requests and resolve issues in a timely and effective manner
* Maintain accurate records and adhere to all company policies, including HIPAA/PHI
* Meet/exceed individual performance goals in the areas of Call Quality, Attendance, Adherence, and other Contact Center objectives
* Collaborate with the arenaflex team to ensure seamless communication and support
* Participate in ongoing training and professional development to enhance skills and knowledge
**Qualifications**
* High School Diploma or GED
* Minimum 2 years Customer Service experience in a call center environment
* Minimum 1 year of experience working in the healthcare or medical industry with medical terminology
* Ability to navigate dual monitors and multiple applications
* Intermediate keyboarding abilities (at least 30 WPM, data entry while active listening)
* Search Engine abilities (for example: use the mouse to click, troubleshooting, opening a browser, using a search engine, bookmarking a site, and navigating the use of back/forward buttons)
* Basic PC skills working with Microsoft Office including Word and Excel Spreadsheets, Outlook and Microsoft Teams to communicate and attend/schedule meetings
**Requirements**
* 100% remote work environment
* High-speed internet connection (Fiber or Cable) with speeds of 2mb/10mb upload and 10mb/25mb download or higher
* Ability to hardwire with an ethernet cable while working
* Availability to work Monday - Friday, 9:30AM - 6:00PM EST (after training and nesting period)
**What We Offer**
* Starting pay for external hires is $21.50 / hour + Monthly Incentive Bonus Opportunity
* Full range of benefits including Health, Dental and Vision with HSA Employer Contributions and Dependent Care FSA Employer Match
* Generous PTO, 401K Savings Plan, Paid Parental Leave, and more
* Advancement Opportunities, professional skills training, and tuition reimbursement
* Walgreens Discount - receive up to 25% off eligible items
* Great culture with a sense of community
**Training and Nesting Period**
* 4 to 6 weeks of training and nesting
* Monday - Friday, 9:00am - 5:30pm EST
* Comprehensive training program to ensure success in the role
**How to Apply**
If you are passionate about delivering exceptional customer service and contributing to the well-being of others, we encourage you to apply for this exciting opportunity. Please visit our website at www.aplaceofhope.com to learn more about arenaflex and our mission and vision. Apply now and join our team of dedicated professionals in providing comprehensive, professional excellence in treatment and whole-person care.
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