Are you passionate about delivering exceptional customer experiences in the healthcare industry? Do you thrive in a fast-paced, dynamic environment where no two calls are ever the same? If so, we invite you to join arenaflex as a Healthcare Customer Service Representative - Phone Intake (Remote). As a key member of our remote high-volume call center team, you will be the first point of contact for patients seeking home healthcare services, providing empathetic support and expert guidance to those who need it most.
**About arenaflex**
arenaflex is a leading provider of innovative healthcare solutions, dedicated to empowering patients and healthcare professionals alike. Our mission is to deliver exceptional care, compassion, and expertise to every individual we serve. As a remote team member, you will be part of a vibrant community that values collaboration, innovation, and continuous learning. Join us in shaping the future of healthcare and making a meaningful difference in the lives of our patients.
**Key Responsibilities**
As a Healthcare Customer Service Representative - Phone Intake (Remote) at arenaflex, your primary responsibilities will include:
* Responding to approximately 60-65 incoming calls per day from providers, referral sources, and patients, providing empathetic support and expert guidance to those who need it most
* Collecting clinical and demographic information and entering it into our CareCentrix portal with accuracy and attention to detail
* Collaborating with internal teams to resolve complex requests and ensure seamless patient care
* Meeting or exceeding individual performance goals in areas such as Call Quality, Attendance, Adherence, and other Contact Center objectives
* Participating in ongoing training and development to enhance skills and knowledge in the healthcare industry
**Qualifications**
To succeed in this role, you will need:
* A High School Diploma or GED
* Minimum 2 years of Customer Service experience in a call center environment
* Minimum 1 year of experience working in the healthcare or medical industry with medical terminology
* Ability to navigate dual monitors and multiple applications
* Intermediate keyboarding abilities (at least 30 WPM, data entry while active listening)
* Basic PC & Search Engine abilities (for example: use the mouse to click, troubleshooting, working with Microsoft Office, opening a browser, using a search engine, bookmarking a site, and navigating the use of back/forward buttons)
**Internet Requirements**
To ensure seamless communication and data entry, you will need:
* High-speed Internet: Fiber or Cable connection required
* Speeds: 2mb/10mb upload and 10mb/25mb download or higher
* While working, required to hardwire with an ethernet cable
**What We Offer**
As a valued member of our remote team, you can expect:
* Starting Pay for external hires is $17.50 / hour + Monthly Incentive Bonus Opportunity
* Full range of benefits including Health, Dental and Vision with HSA Employer Contributions and Dependent Care FSA Employer Match
* Generous PTO, 401K Savings Plan, Paid Parental Leave, and more
* Advancement Opportunities, professional skills training, and tuition reimbursement
* Walgreens Discount - receive up to 25% off eligible items
* Great culture with a sense of community
**CareCentrix Maintains a Drug-Free Workplace**
arenaflex is an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, national origin, religion, sex, disability, sexual orientation, gender identification, or being a qualified disabled veteran or qualified veteran of the Vietnam era or any other category protected by Federal or State law.
**Apply Now**
If you are a motivated and compassionate individual with a passion for delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Join arenaflex as a Healthcare Customer Service Representative - Phone Intake (Remote) and be part of a dynamic team that is shaping the future of healthcare.
Apply now and take the first step towards a rewarding career with arenaflex.
Apply for this job