At arenaflex, we're a global, digital business services company that's dedicated to delivering the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
**Why Join arenaflex?**
We're committed to providing an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. Our benefits package is designed to support your well-being and career growth, including:
* Paid Training
* Competitive Wages
* Full Benefits (Medical, Dental, Vision, 401k and more)
* Paid Time Off
* Employee wellness and engagement programs
**About arenaflex**
arenaflex is a company that's passionate about making people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. Our Chief Client Officer started her career at arenaflex as an agent and advanced to the pinnacle of the company, demonstrating that the sky is the limit for our employees.
**Job Summary**
We're seeking an experienced Healthcare Customer Service Representative to join our remote team. As a key contributor to our team, you'll be responsible for fielding customer inquiries, finding innovative ways to respond to varying questions, issues, and concerns. You'll work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same.
**Responsibilities**
* Field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns
* Connect with customers via phone/email/chat/social media to resolve their questions or concerns
* Calmly attempt to resolve and de-escalate any issues
* Escalate interactions when necessary and appropriate
* Respond to requests for assistance and/or possible processing payments
* Track all call related information for auditing and reporting purposes
* Provide feedback on call issues
* Upsell if required
**Qualifications**
We're looking for fearless people who are inspired to deliver only the best in all that they do. To be successful in this role, you'll need:
* Ability to work remotely in a virtual team environment
* 6 months Customer service experience preferred
* Over 18 years of age
* Ability to type 30 wpm
* High School Graduate or GED
* Comfort with desktop computer system
* Proven oral & written communication skills
* Logical problem-solving skills
* Ability to navigate Windows operating systems
* Organization and work prioritization skills
**Work from Home Requirements**
* Internet Connection Requirements:
+ Minimum subscribed download rate equal or exceeds 50.0 Mbps
+ Minimum subscribed upload rate equal or exceeds 10.0 Mbps
+ ISP must have no packet loss and ping under 50ms
+ Proof of internet speed required
+ Clean and quiet workspace
**Be Part of Our arenaflex Family**
At arenaflex, we believe that when employees are happy and healthy, they are more productive, creative, and engaged. We're committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We're committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer, and we're committed to providing a workplace that is inclusive and diverse.
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website to register your interest and submit your application.
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