Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others? Do you thrive in a dynamic, global environment where diversity and inclusion are valued? Look no further than arenaflex, a leading provider of customer experience solutions, as we seek an experienced Healthcare Customer Service Representative to join our remote team in the USA.
**About arenaflex**
arenaflex is a global company that has been making customers happy since 1982. We're proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce that reflects the communities we serve. Our mission is simple: to deliver exceptional customer experiences powered by humanity and technology. With a global team of curious lifelong learners, we're guided by our company values and a passion for making a difference.
**The Role**
As a Healthcare Customer Service Representative at arenaflex, you'll be a vital part of our remote team, working from the comfort of your own home. You'll be responsible for providing exceptional customer service to our healthcare clients, answering questions, resolving issues, and delivering personalized solutions that exceed our customers' expectations. Your passion for helping others, combined with your strong product and brand knowledge, will make you a valuable asset to our team.
**Key Responsibilities**
* Provide exceptional customer service to healthcare clients, answering questions, resolving issues, and delivering personalized solutions
* Conduct research and make outbound calls to provide answers for customers regarding general healthcare benefit and eligibility questions, enrollment status requests for new and existing members
* Assist members with logging into and understanding the functionality of their online health account, locating doctor and facility information
* Bring your passion and strong product and brand knowledge to recommend upgrades to their health plans
* Collaborate with team members to ensure seamless customer experiences and resolve complex issues
**What You Bring to the Role**
* 6 months or more of customer service experience
* Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
* High school diploma or equivalent
* Computer experience
* High-speed internet (> 15 mbps)
* A USB wired headset (or a headset that meets our requirements)
* A smartphone or another device that runs IOS or Android (iPad, etc.) for your daily log-in
**What You Can Expect**
* A supportive and inclusive work environment that values diversity and inclusion
* Opportunities for career growth and professional development, including training and coaching
* A global team of curious lifelong learners guided by our company values
* A base wage range of $16 per hour plus performance bonus opportunities
* A healthy benefits package based on your position, including PTO, tuition reimbursement, health and wellness incentives
* The chance to make a meaningful impact in the lives of others and be part of a dynamic, global community
**About Your Career Growth**
We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers.
**Our Culture**
Our TTEC community is here for you as one dynamic, global family. We're a company that values diversity, inclusion, and empathy. We believe that everyone deserves to feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
**Primary Location**
Our primary location is in the United States, with a preference for residents in 40 states. We are currently not hiring from the following geographies: AK, CA, HI, or outside of the United States. Residents of Colorado, Florida, Illinois, Massachusetts, New Jersey, New York, Washington, and Washington, D.C. will be considered only based on special business need.
**How to Apply**
If you're passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others, we encourage you to apply for this exciting opportunity. Visit our website to learn more about arenaflex and our commitment to diversity and inclusion. Apply now and join our dynamic, global team as a Healthcare Customer Service Representative at arenaflex.
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Join Our Team Today!
Apply now and become a part of our dynamic, global team as a Healthcare Customer Service Representative at arenaflex.
Apply Job!
About arenaflex
arenaflex is a global company that has been making customers happy since 1982. We're proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce that reflects the communities we serve.
Our Mission
Our mission is simple: to deliver exceptional customer experiences powered by humanity and technology.
Our Values
- Diversity and Inclusion
- Empathy and Compassion
- Integrity and Trust
- Excellence and Innovation
Why Work at arenaflex?
We offer a supportive and inclusive work environment that values diversity and inclusion. Our team is passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others.
Benefits
- Base wage range of $16 per hour plus performance bonus opportunities
- A healthy benefits package based on your position, including PTO, tuition reimbursement, health and wellness incentives
- Opportunities for career growth and professional development
- A global team of curious lifelong learners guided by our company values
Apply Now!
Visit our website to learn more about arenaflex and our commitment to diversity and inclusion. Apply now and join our dynamic, global team as a Healthcare Customer Service Representative at arenaflex.
Apply Job!
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