**Join arenaflex's Award-Winning Team and Ignite Your Career in Customer Service**
Are you passionate about delivering exceptional customer experiences and making a difference in people's lives? Do you have a strong passion for helping others and a desire to work in a dynamic, global team? Look no further than arenaflex, a leading provider of customer experience solutions. As a Healthcare Customer Service Representative working remotely, you'll be part of a team that's dedicated to bringing humanity to business and making customers happy.
**About arenaflex**
arenaflex is a global company that's been helping companies build engaged, pleased, and profitable customer experiences for over 40 years. We're proud to be an equal opportunity employer and a Great Place to Work, certified in the United States. Our team is made up of curious, lifelong learners who are guided by our company values and are passionate about delivering exceptional customer experiences.
**What You'll Be Doing**
As a Healthcare Customer Service Representative, you'll be the spark that brightens days and ignites careers. You'll be responsible for:
* Bringing your passion and strong product and brand knowledge to recommend upgrades to customers' health plans
* Conducting research and making outbound calls to provide answers for customers regarding general health care benefit and eligibility questions, enrollment status requests for new and existing members
* Assisting members with logging into and understanding the functionality of their online health account, locating doctor and facility information
**What You Bring to the Role**
To be successful in this role, you'll need:
* 6 months or more of customer service experience
* Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
* High school diploma or equivalent
* Computer experience
* High-speed internet (> 15 mbps)
* A USB wired headset (or a headset that's compatible with our system)
* A smartphone or another device that runs IOS or Android (iPad, etc.) for your daily log-in
**What You Can Expect**
As a member of our team, you can expect:
* Support for your career and professional development
* An inclusive culture and community-minded organization where giving back is encouraged
* A global team of curious, lifelong learners guided by our company values
* A base wage range of $16 per hour plus performance bonus opportunities
* A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
**Visit our benefits page at https://www.hellottecbenefits.com for more information.**
**A Bit More About Your Role**
We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled coaching, on into 1000s of free courses to support your career growth, wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers. Our arenaflex community is here for you as one dynamic, global family.
**You'll Report to a Team Lead**
You'll contribute to the success of the customer experience and the overall success of the team. As a member of our team, you'll be part of a global community that's dedicated to delivering exceptional customer experiences and making a difference in people's lives.
**About arenaflex's Culture**
Our culture is built on the principles of diversity, equity, and inclusion. We believe that our differences are our strength and that we can learn from each other's perspectives and experiences. We're committed to creating a workplace that's welcoming and inclusive for all employees, regardless of their background, culture, or identity.
**Apply Now**
If you're passionate about delivering exceptional customer experiences and making a difference in people's lives, we want to hear from you. Apply now to join our team as a Healthcare Customer Service Representative and start igniting your career in customer service.
Key Responsibilities
* Bring your passion and strong product and brand knowledge to recommend upgrades to customers' health plans
* Conduct research and make outbound calls to provide answers for customers regarding general health care benefit and eligibility questions, enrollment status requests for new and existing members
* Assist members with logging into and understanding the functionality of their online health account, locating doctor and facility information
Essential Qualifications
* 6 months or more of customer service experience
* Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
* High school diploma or equivalent
* Computer experience
* High-speed internet (> 15 mbps)
* A USB wired headset (or a headset that's compatible with our system)
* A smartphone or another device that runs IOS or Android (iPad, etc.) for your daily log-in
Preferred Qualifications
* Experience working in a healthcare or customer service environment
* Strong product and brand knowledge
* Excellent communication and problem-solving skills
* Ability to work in a fast-paced environment and meet productivity standards
Skills and Competencies
* Strong customer service skills
* Excellent communication and problem-solving skills
* Ability to work in a fast-paced environment and meet productivity standards
* Strong product and brand knowledge
* Integrity to follow HIPAA guidelines on maintaining patient privacy
Career Growth Opportunities and Learning Benefits
* Support for your career and professional development
* An inclusive culture and community-minded organization where giving back is encouraged
* A global team of curious, lifelong learners guided by our company values
* 1000s of free courses to support your career growth, wherever that may take you
* Individualized webcam-enabled coaching to help you succeed in your role
Work Environment and Company Culture
* Work from home in a comfortable and quiet environment
* Flexible scheduling to meet your needs
* An inclusive culture and community-minded organization where giving back is encouraged
* A global team of curious, lifelong learners guided by our company values
* Opportunities to participate in community service and volunteer programs
Compensation, Perks, and Benefits
* Base wage range of $16 per hour plus performance bonus opportunities
* A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
* Opportunities for career growth and professional development
* A supportive and inclusive work environment
Apply Now
If you're passionate about delivering exceptional customer experiences and making a difference in people's lives, we want to hear from you. Apply now to join our team as a Healthcare Customer Service Representative and start igniting your career in customer service.
Apply for this job