At arenaflex, we're not just a company – we're a community of passionate individuals dedicated to making a difference in the lives of our customers. As a Healthcare Customer Service Representative working remotely, you'll be an integral part of our team, bringing humanity to business and delivering exceptional customer experiences.
**About arenaflex**
arenaflex is a leading provider of customer experience solutions, helping iconic and hypergrowth brands build engaged, pleased, and profitable customer experiences. With a rich history dating back to 1982, we've been at the forefront of innovation, harnessing the power of humanity and technology to drive exceptional customer experiences. Our commitment to diversity, equity, and inclusion has earned us a reputation as a global leader in the industry.
**Our Culture**
At arenaflex, we believe that our employees are the spark that brightens days and ignites careers. We're proud to be a Great Place to Work-certified company, recognized for our purpose-driven culture, supportive team environment, and commitment to employee growth and development. Our inclusive culture encourages giving back, and we're passionate about making a positive impact in the communities we serve.
**What You'll Be Doing**
As a Healthcare Customer Service Representative, you'll be the difference between a customer's experience being just average or exceptional. You'll bring your passion and strong product and brand knowledge to recommend upgrades to customers' health plans, conduct research to provide answers to customers' general healthcare benefit and eligibility questions, and assist members with logging into and understanding the functionality of their online health account.
**A Typical Day**
* Bring your passion and strong product and brand knowledge to recommend upgrades to customers' health plans
* Conduct research and do outbound calls to provide answers to customers' general healthcare benefit and eligibility questions, enrollment status requests for new and existing members
* Assist members with logging into and understanding the functionality of their online health account, locating doctor and facility information
**What You Bring to the Role**
* 6 months or more of customer service experience
* Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
* High school diploma or equivalent
* Computer experience
* High-speed internet (> 15 mbps)
* While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets)
* Smartphone or another device that runs IOS or Android (iPad, etc.) for your daily log-in
**What You Can Expect**
* Supportive of your career and professional development
* An inclusive culture and community-minded organization where giving back is encouraged
* A global team of curious lifelong learners guided by our company values
* Base wage range of $16 per hour plus performance bonus opportunities
* A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
**Visit our benefits page at hellottecbenefits.com for more information.**
**A Bit More About Your Role**
We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers.
**Our Team**
You'll report to a Team Lead and contribute to the success of the customer experience and the overall success of the team.
**Why Join arenaflex?**
* Be part of a global team of passionate individuals dedicated to making a difference in the lives of our customers
* Enjoy a supportive and inclusive culture that encourages giving back and career growth
* Develop your skills and expertise through our comprehensive training and development programs
* Be part of a company that values diversity, equity, and inclusion and is committed to making a positive impact in the communities we serve
**How to Apply**
If you're passionate about delivering exceptional customer experiences and making a difference in the lives of our customers, we want to hear from you! Apply now to join our team of dedicated professionals and start your journey with arenaflex.
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