At arenaflex, we're revolutionizing the customer service industry by providing exceptional experiences that exceed our clients' expectations. As a global leader in customer service and experience, we're committed to empowering our employees to grow and thrive in their careers. With arenaflex-at-home and locations in 18 countries around the world, we offer endless opportunities for career advancement, professional growth, and personal development.
**About arenaflex**
arenaflex is a dynamic and innovative company that's redefining the customer service landscape. We're proud to say that over 70% of our leaders are promoted from within, demonstrating our commitment to employee development and career growth. Our award-winning, in-house non-profit charity, Making Lives Better with arenaflex (MLBA), is focused on empowering people through mission-focused work, supporting our employees' financial, emotional, mental, and physical well-being.
**Job Summary**
As an Experienced Healthcare Customer Service Representative at arenaflex, you'll play a vital role in helping our clients address their customers' concerns, provide support, and resolve issues. You'll be part of a talented team that's dedicated to delivering exceptional customer experiences and exceeding our clients' expectations.
**Responsibilities**
* Assist customers with issues and concerns they're experiencing during the use of our healthcare products and services
* Document call-related information for auditing and reporting purposes
* Maintain and update customer information as necessary
* Upsell current customers on new or enhanced healthcare services
* Collaborate with internal teams to resolve complex customer issues and improve overall customer satisfaction
* Stay up-to-date with industry trends, regulatory requirements, and arenaflex's products and services to provide accurate and informed support to customers
**Qualifications**
* High school diploma or equivalent
* Customer service experience in a healthcare setting is a plus
* Strong computer navigational skills, including proficiency in Microsoft Office applications (Word, Excel)
* Excellent oral and written communication skills, with the ability to communicate effectively with customers, colleagues, and management
* Exceptional listening and comprehension skills, with the ability to understand and resolve complex customer issues
* Professional and courteous demeanor, with a customer-centric approach
* Ability to work in a fast-paced, dynamic environment and adapt to changing priorities and deadlines
**Work Environment**
* Ongoing usage of phone and computer systems, with a private residence as the primary work location
* arenaflex will provide the necessary equipment, including a webcam, to conduct work from home
* You'll need to provide an Internet/Broadband Internet Connection - DSL or Cable only, with a minimum download speed of 10 Mbps and minimum upload speed of 3 Mbps
* Your workstation must be connected directly to the Internet, with proof of meeting the minimum download and upload speed requirements
**Physical Demands**
* Constant sedentary work, with minimal physical activity required
**Benefits**
* Comprehensive health, dental, and vision coverage, including an HSA
* Paid time off (PTO), paid holidays, and sick time
* Optional daily pay or weekly pay
* 401K retirement plan with company match
* Leadership programs and career development opportunities
* Paid training and tuition reimbursement
* Employee discounts program, including groceries, travel, insurance, phone plans, health and wellness, and pet supplies
* Employee assistance program
* Additional voluntary benefits, including life insurance, disability insurance, and more
**Career Growth Opportunities**
* arenaflex is committed to employee development and career growth, with opportunities for advancement and professional growth
* Our leadership programs and training initiatives will help you develop the skills and knowledge needed to succeed in your career
* With over 70% of our leaders promoted from within, you'll have the opportunity to grow and develop your career within the company
**Work-Life Balance**
* arenaflex understands the importance of work-life balance and offers flexible scheduling and remote work options to help you achieve a better balance between work and personal life
* Our employee assistance program provides support and resources to help you manage stress, improve your mental health, and achieve a better work-life balance
**How to Apply**
* Place an application through our website
* Complete your online assessment
* Our team will review your application and follow up directly if selected to move forward
**Disclaimer**
The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification.
We are only considering candidates and hiring for this position in the following states: Alabama, Arkansas, Florida, Georgia, Idaho, Iowa, Kansas, Louisiana, Maryland, Michigan, Mississippi, Missouri, Nebraska, New Jersey, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Utah, Virginia, and West Virginia.
arenaflex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
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