**Join arenaflex, a Fortune 50 leader in media and technology, and revolutionize your career in a dynamic and innovative environment.**
At arenaflex, we bring together the best in media and technology to create the world's best entertainment and online experiences. As a leader in a variety of innovative and fascinating businesses, we create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day.
**About arenaflex**
arenaflex is a global media and technology leader that drives innovation and creates the world's best entertainment and online experiences. We are a Fortune 50 company with a diverse range of businesses, including cable communications, media, and technology. Our mission is to revolutionize industries and lead the future in media and technology.
**Job Summary**
We are seeking an experienced Inbound Customer Account Representative to join our sales team in Saint Paul, Minnesota. As a key member of our team, you will be responsible for achieving or exceeding sales targets by selling arenaflex products and services to existing customers via telephone. You will demonstrate consultative sales techniques, educate customers on our products and services, and establish rapport and promote relationships with customers.
**Core Responsibilities**
* Achieves or exceeds sales targets by selling arenaflex products and services while interacting with existing customers via telephone.
* Demonstrates consultative sales techniques by using probing questions, clarifying needs, overcoming objections, and providing solutions that fit the needs of the customer.
* Offers assistance to customers for non-sales-related calls to the best of ability and seeks to transition it to a sale.
* Educates customers on arenaflex products, services, and experiences, leveraging job aids and support materials as needed.
* Establishes rapport and promotes relationships by providing a unique positive experience for each customer through personalizing sales interactions.
* Consistently demonstrates professionalism and integrity with a warm and friendly demeanor to customers and teammates.
* Exercises sound judgment within the scope of empowerment and acts in the best interest of both the customer and company.
* Demonstrates proficient use of soft skills, including active listening, problem-solving, and responding appropriately.
* Maintains expected performance levels in a dynamic and highly competitive environment.
* Articulates arenaflex's competitive advantage while advocating for our products, services, and packages.
* Interacts and communicates collaboratively within the sales group and other groups, as appropriate, to provide a great customer experience.
* Navigates between multiple screens, databases, and complex data entry applications to accurately and quickly capture required information to complete a sale.
* Acts as a team player committed to growth and development.
* Maintains excellent oral and written communication skills, with demonstrated ability to articulate relevant information and directions in an organized and concise manner.
* Consistently follows critical sales processes to ensure a great customer experience.
* Must be able to wear a telephone headset and manipulate objects such as a pen, keyboard, and mouse.
* Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedules, and overtime as necessary.
* Other duties and responsibilities as assigned.
**Employees at all levels are expected to:**
* Understand our Operating Principles; make them the guidelines for how you do your job.
* Own the customer experience – think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
* Know your stuff – be enthusiastic learners, users, and advocates of our game-changing technology, products, and services, especially our digital tools and experiences.
* Win as a team – make big things happen by working together and being open to new ideas.
* Be an active part of the Net Promoter System – a way of working that brings more employee and customer feedback into the company – by joining huddles, making call backs, and helping us elevate opportunities to do better for our customers.
* Drive results and growth.
* Respect and promote inclusion & diversity.
* Do what’s right for each other, our customers, investors, and our communities.
**Additional Requirements:**
* 0-2 years of sales experience
* Demonstrates the ability to work independently with little or no supervision
* In a virtual environment, arenaflex requires a minimum 100mbs speed, which is capable of being hard-wired into the provided equipment, either through a direct wall input or your router
* Must have a "home office" space in your home (See Home Office Requirements below)
* Must reside within 90 minutes of office location
* Home Office Requirements:
+ Have a quiet work area in a location that provides privacy from other people, activities, and noise
+ Have a steady work surface
+ Have a comfortable chair
+ Adequate lighting
+ Fast and reliable internet service. If you live within the arenaflex footprint, this is largely covered as part of your employee benefits.
**We are an equal opportunity employer**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse workplace that reflects the communities we serve. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
**Education**
* High School Diploma / GED
**Relevant Work Experience**
* 0-2 Years
**Salary**
* Base Pay: $13.70
* Total Target Compensation (Base Pay plus Targeted Commission): $22.35
* Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.
**Benefits**
* arenaflex provides best-in-class benefits to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, arenaflex provides an array of options, expert guidance, and always-on tools that are personalized to meet the needs of your reality – to help support you physically, financially, and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
**Apply Now**
If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Join arenaflex and revolutionize your career in a dynamic and innovative environment.
Apply for this job