Join a Dynamic Team and Make a Real Difference in People's Lives
Are you a highly motivated and experienced sales professional looking for a new challenge? Do you want to be part of a fast-growing company that is changing the way people think about their health and wellness? If so, we have an exciting opportunity for you to join our team as an Inbound Sales Representative!
At the Healthy Back Institute, we're on a mission to help millions of people live pain-free, safely, and naturally. With over 20 years of experience in the health and wellness industry, we've established ourselves as a leading online, direct-to-consumer, E-Commerce organization. Our commitment to excellence, customer satisfaction, and employee growth has enabled us to build a stable and profitable business with a global presence.
About the Role
As an Inbound Sales Representative, you will be the face of our company, providing exceptional customer service and support to our clients across the United States. This is a fully remote position, allowing you to work from the comfort of your own home and be part of a virtual team. You will report to our Sales Manager and be responsible for responding to customer inquiries, resolving issues, and driving sales growth.
Key Responsibilities:
- Respond to customer requests in a prompt, clear, and accurate manner, maintaining a positive and can-do attitude.
- Utilize various technologies, including phone, email, database inquiries, and Zoom, to serve customer needs and provide support.
- Document customer interactions, orders, and feedback to ensure accurate records and drive continuous service improvements.
- Develop expertise in our products and services, responding to customer queries and resolving issues in a timely and effective manner.
- Proactively identify solutions, gather information, troubleshoot, and problem-solve to ensure customer satisfaction.
- Collaborate with the sales team to refine problem areas and drive continuous service improvements.
- Take a self-empowered approach, thinking on your feet to resolve every issue and always follow through.
Qualifications and Requirements
To succeed in this role, you will need:
- Prior phone sales experience, preferably in a customer-facing role.
- Experience with Salesforce, Zoom, SLACK, and Google SUITE (preferred but not essential).
- Fast internet and computer speed and capability to ensure seamless communication and data management.
- Proven experience working remotely and with virtual teams.
- A kind, friendly, genuine, motivated, proactive, and self-starting attitude.
- Goal-oriented, with a strong desire to surpass KPI and revenue goals.
- The ability to work independently and collaboratively, always behaving positively and professionally.
What We Offer
At the Healthy Back Institute, we're committed to providing a supportive and inclusive work environment that fosters growth, learning, and fun. As an employee, you can expect:
- A competitive salary range of $17/hr - $19/hr DOE.
- Opportunities for career growth and professional development.
- A dynamic and supportive team environment, with colleagues located across the United States.
- A culture that values freedom, love, team, growth, excellence, and courage.
- A fun and relaxed work atmosphere, with a focus on humor and laughter.
- Access to a range of benefits and perks, including opportunities for personal and professional growth.
Our Company Culture
At the Healthy Back Institute, we're more than just a company - we're a family. We value each other, our customers, and our community, and we're committed to making a positive impact on people's lives. Our core values of freedom, love, team, growth, excellence, and courage guide everything we do, from the way we serve our customers to the way we treat each other.
We're proud of our company culture, and we're always looking for like-minded individuals to join our team. If you're passionate about helping others, driven to succeed, and committed to excellence, we want to hear from you!
Get to Know Us Better
Before applying, we encourage you to learn more about our company and our culture. You can:
- Watch our video to see why our employees love working with us.
- Explore our proven pain-relieving products and customer success stories.
- Check out our reviews on Glassdoor to learn more about our company culture.
- Visit our career page to see our current job postings and learn more about life at HBI.
Our Hiring Process
We're committed to finding the best talent for our team, and our hiring process reflects this. Here's what you can expect:
- A thorough review of your application and resume.
- Video and phone interviews to assess your skills and fit.
- Assessments and projects to evaluate your abilities.
- Scenario-based situations to test your problem-solving skills.
Don't Hesitate, Apply!
If you're a motivated and experienced sales professional looking for a new challenge, we want to hear from you! Don't worry if you don't meet every single requirement - we value a great attitude and a willingness to learn above all. Submit your application today and join our dynamic team!
We're excited to welcome the right candidate to our team and look forward to reviewing your application.
Apply Now