Introduction to Kami
Kami is an award-winning education technology company based in Auckland, New Zealand, with a global presence and a team of talented, creative, and passionate individuals. Our product has made a meaningful impact on the lives of over 44 million teachers and students worldwide. We're a fast-growing company with a user base that's expanding daily, and we're looking for a proactive and customer-focused Inside Customer Manager to join our team.
About the Role
We're seeking a highly motivated and customer-centric Inside Customer Manager to make a real impact in a high-energy, fast-growing environment. As an Inside Customer Manager at Kami, you will be responsible for connecting with customers worldwide, building strong relationships, and growing their usage of our products. You will manage and support your accounts through the subscription renewal process, finding creative ways to overcome objections, solve issues, and unlock new opportunities for account growth.
Key Responsibilities
- Connect with customers worldwide through email, Zoom, social media, and chat to build strong relationships and grow their usage of our products.
- Manage and support your accounts through the subscription renewal process, finding creative ways to overcome objections, solve issues, and unlock new opportunities for account growth.
- Act as the go-to, trusted resource for your customers, guiding them on how to get the most out of our offerings and helping them reach their goals.
- Provide valuable feedback to our leadership team to help improve our processes, automate repetitive tasks, and enhance the overall customer experience.
- Consistently meet renewal and expansion targets and support your customers' ongoing success.
- Satisfactory compliance with the Customer Management Expectations as set out and agreed upon each year.
Essential Qualifications
To be successful in this role, you will need:
- At least one year of experience in Sales or one year of school administration, ideally in a fast-paced, customer-focused environment.
- A passion for helping customers overcome challenges and achieve their objectives.
- A consultative approach, with a helpful, problem-solving mindset and the ability to guide conversations to uncover customer needs and offer the right solutions.
- Strong communication skills, with the ability to explain the benefits of our solutions clearly and persuasively.
- A curious and inquisitive nature, with the ability to ask insightful questions to understand the challenges faced by customers and always seeking ways to add value.
- A self-starter and team player, motivated to succeed independently but knowing the importance of collaborating with your team to reach shared goals.
Preferred Qualifications
While not essential, the following qualifications are preferred:
- Minimum two years of success in a Customer Manager role, ideally in a K-12 EdTech (or SaaS) environment.
- K-12 teaching experience is a plus.
- Demonstrated ability to meet agreed targets for subscription renewal and expansion consistently.
- Familiarity with education system purchasing processes and key decision-making stakeholders.
- Knowledge of CRM tools, marketing automation software, and virtual communication platforms.
- Relevant college degree.
- Preferred Location - Central, Mountain, or Pacific Time Zones.
Skills and Competencies
To be successful in this role, you will need to possess the following skills and competencies:
- A winning mindset that thrives in a fast-paced, goal-oriented environment.
- Ability to work in a high-intensity sales environment.
- A positive, coachable mindset.
- Strong written and verbal communication skills.
- Passion for educating prospects and closing new opportunities, making an impact, building your skills, and helping customers achieve their best.
- A knack for asking great discovery questions to uncover new opportunities for Kami across the territory.
Career Growth Opportunities and Learning Benefits
At Kami, we're committed to helping our employees grow and develop in their careers. As an Inside Customer Manager, you will have the opportunity to:
- Develop your skills in sales, customer management, and account growth.
- Work with a talented and passionate team of professionals who are dedicated to making a difference in education.
- Contribute to the growth and success of a fast-growing company.
- Enhance your knowledge of the education technology industry and stay up-to-date with the latest trends and developments.
Work Environment and Company Culture
At Kami, we're proud of our fun, diverse, transparent, and vibrant scale-up culture that empowers all our people to be leaders. We're a company that values:
- Teamwork and collaboration.
- Innovation and creativity.
- Customer focus and satisfaction.
- Continuous learning and development.
- Diversity, equity, and inclusion.
Compensation, Perks, and Benefits
We offer a competitive salary and a range of perks and benefits, including:
- Opportunities for career growth and development.
- A fun and dynamic work environment.
- Flexible working hours and remote work options.
- Access to the latest technology and tools.
- A comprehensive benefits package.
Conclusion
If you're a motivated and customer-focused individual who is looking for a new challenge and the opportunity to make a real impact in the education technology industry, we encourage you to apply for this exciting role. As an Inside Customer Manager at Kami, you will have the opportunity to work with a talented and passionate team, develop your skills and knowledge, and contribute to the growth and success of a fast-growing company. Don't miss out on this opportunity to join our team and make a difference in the lives of millions of teachers and students worldwide.
Ready to Apply?
If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application.
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