Join Chewy, a Leading Online Pet Retailer, as an IT Site Director
Chewy, Inc., a pioneering e-commerce platform specializing in pet products, is seeking a highly skilled and independent IT Site Director to lead its IT operations in Dallas, TX. As a key member of the IT team, you will be responsible for managing the daily activities of the department, troubleshooting complex technical issues, and implementing technology solutions to support the company's rapid growth.
About Chewy and the Role
Established in 2011 by Ryan Cohen and Michael Day, Chewy has become one of the largest online marketplaces for pet food, treats, supplies, and other related products. With its headquarters in Dania Beach, Florida, Chewy is known for its customer-centric approach and exceptional client service. As an IT Site Director, you will play a critical role in ensuring the smooth operation of IT systems, providing top-notch support to employees, and driving technology innovation to meet the needs of the business.
Key Responsibilities
- Manage the daily activities of the IT department, including network engineering, project management, and leadership of local IT Support specialists.
- Troubleshoot complex application, hardware, and network issues, and resolve escalated help desk tickets in a timely and effective manner.
- Collaborate with local and remote IT Site Support Specialists, employees, and operations management to provide high-quality solutions to IT issues.
- Align IT strategy and guidance for the Satisfaction Community to meet the requirements set by the local Operations team.
- Identify, recommend, develop, and implement cost-effective technology solutions to support the company's rapid growth.
- Work closely with the organization's directors to drive technology innovation and improvement.
Essential Qualifications
- Bachelor's or Graduate degree in Computer Science or IT-related field.
- 4 years of experience providing technical support in a Satisfaction Community environment.
- MS certifications like MCSE, MCSA, or MCITP.
- Broad knowledge of Motorola/Zebra RF Units, including Moto MC9190, VC6090, and WT41N0.
- Expertise in areas of IT, such as Microsoft Organization, Mobile Device Management, and RF Technologies.
- Advanced troubleshooting skills in a multi-user, high-pressure environment.
- Broad knowledge of networking concepts, including DNS, DHCP, HTTP, SSL, OSI Model, and TCP/IP protocols and applications.
Preferred Qualifications
- Experience with Data Cabling/PC Facilities maintenance.
- Proven success in leading IT Support teams.
- Demonstrated skills in PC repair, troubleshooting, deployment, and disposal.
- Excellent written and verbal communication skills in English, both face-to-face and through phone/radio.
- Experience managing vendor contracts, relationships, and service outages.
- Cisco CCNA certification.
- Working knowledge of SOTI MobiControl device management.
Skills and Competencies
To succeed in this role, you will need to possess a unique blend of technical, business, and leadership skills. Some of the key skills and competencies required include:
- Strong technical knowledge of IT systems, networks, and hardware.
- Excellent problem-solving and analytical skills.
- Effective communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong leadership and management skills.
- Ability to manage high-priority projects and meet deadlines.
Career Growth Opportunities and Learning Benefits
As an IT Site Director at Chewy, you will have the opportunity to develop your skills and expertise in a dynamic and growing organization. You will be exposed to a wide range of technologies and systems, and will have the chance to work on complex and challenging projects. Additionally, you will be able to develop your leadership and management skills, and will have opportunities for career advancement within the company.
Work Environment and Company Culture
Chewy is committed to creating a positive and inclusive work environment that supports the well-being and success of its employees. As a remote worker, you will be able to work from the comfort of your own home, while still being connected to the Chewy team through regular virtual meetings and communication.
Compensation, Perks, and Benefits
Chewy offers a competitive compensation package, including a salary of $28 per hour. The company also provides a range of benefits, including health insurance, paid time off, and opportunities for career advancement. Additionally, Chewy offers a dynamic and supportive work environment, with a culture that values innovation, teamwork, and customer satisfaction.
Conclusion
If you are a highly skilled and experienced IT professional looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity as an IT Site Director at Chewy. With its commitment to innovation, customer satisfaction, and employee well-being, Chewy is an ideal place to build a successful and fulfilling career. Don't miss this chance to join a dynamic and growing organization, and to be part of a team that is shaping the future of e-commerce and pet care.
Apply Now