Introduction to arenaflex
arenaflex is a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging. We are committed to providing exceptional customer experiences and tech-powered innovation to the world's best-known brands. With a diverse team from 70+ countries, we proudly unite as "game-changers" to help our clients improve their businesses. Due to our continued growth, we are looking for talented individuals to join our purpose and provide outstanding customer experiences.
About the Role
We are seeking a Licensed Personal Lines Insurance Customer Service Representative to join our team. As a Licensed Personal Lines Insurance Agent, you will interface with customers via inbound/outbound calls and/or via the Internet, providing customer service support and resolution of routine problems and questions regarding client products and/or services. This is a remote opportunity, allowing you to work from the comfort of your own home.
Key Responsibilities
- Actively listen and ask questions to identify customer needs
- Advise on plan options, coverages, and pricing
- Process new and/or amended enrollments
- Ensure our clients' customers enjoy authentic experiences
- Deliver expert customer experiences with a smile
Qualifications
To be successful in this role, you will need to possess the following qualifications:
- 1+ years of customer service experience
- Active Personal Lines resident license
- High school diploma or GED
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
- Passion for helping others
- Patient and empathetic nature
- Ability to pass a background check
- Must reside in the United States or have a valid U.S. address for residence
Essential Skills and Competencies
In addition to the qualifications listed above, you will need to possess excellent communication and interpersonal skills, with the ability to work in a fast-paced environment. You should be comfortable with technology and have a strong desire to learn and grow with our organization.
Career Growth and Development
At arenaflex, we are committed to providing our employees with the training, technologies, and continuing support they need to succeed. We offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. With about 80% of our managers and leaders promoted from within, there is real career growth potential at arenaflex.
Benefits and Perks
As a Licensed Personal Lines Insurance Customer Service Representative at arenaflex, you will be eligible for a range of benefits and perks, including:
- Competitive pay rate of $18/hr. ($20/hr. for bilingual Spanish)
- Paid training (Classroom: 7 Weeks and Transition: 7 Weeks)
- Lucrative employee referral bonus opportunities
- Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
- 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
- Celebrations for arenaflex Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
- A range of other perks and benefits
Work Environment and Company Culture
At arenaflex, we pride ourselves on our inclusive culture and genuine sense of belonging. We are committed to providing a work environment that is supportive, collaborative, and empowering. Our team is diverse, with members from 70+ countries, and we celebrate our differences. We believe in championing our people and investing in their growth and development.
Diversity, Equity, and Inclusion
arenaflex is an equal opportunity employer, committed to diversity, equity, and inclusion. We evaluate qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Conclusion
If you are looking for a career change with a forward-thinking global organization that nurtures a true people-first culture, then a Licensed Personal Lines Insurance Customer Service Representative role at arenaflex may be the perfect opportunity for you. With our commitment to career growth and development, competitive benefits and perks, and inclusive work environment, we believe that you will thrive in this role. Apply today and discover why over 440,000 game-changers around the globe call arenaflex their "employer of choice."
Apply Now