Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, remote work environment? Look no further! arenaflex is seeking highly skilled and motivated Live Chat and Email Support Agents to join our team of customer service professionals. As a Live Chat and Email Support Agent, you will play a vital role in providing world-class customer service to our clients' customers, ensuring their satisfaction and loyalty.
**About arenaflex**
arenaflex is a leading provider of customer service operations for e-commerce stores. Founded in 2015, we have grown to become a fully remote team of over 100 employees in the Philippines, with a strong focus on customer service, innovation, and teamwork. Our mission is to deliver exceptional customer experiences that drive sales conversion, customer loyalty, and business growth. We are committed to creating a positive and inclusive work environment that fosters growth, learning, and collaboration.
**Job Summary**
As a Live Chat and Email Support Agent, you will be responsible for handling incoming chats and emails from multiple client websites, providing a pleasant experience to all visitors, and helping them navigate the website. Your primary mission is to increase websites' sales conversion by delivering world-class customer service and ensuring customer satisfaction. You will also handle post-order queries, such as order status, shipping information, complaints, and more.
**Responsibilities**
* Convert chats into sales by providing world-class customer service and a pleasant experience to every website visitor
* Protect company's, clients', and visitors' information
* Work with the team to accomplish your goals individually and as a team
* Update your knowledge through continuous learning (self-paced and group training)
* Ensure you have the right equipment and a proper place to work productively
* Handle post-order queries, such as order status, shipping information, complaints, and more
* Collaborate with the team to resolve customer issues and improve customer satisfaction
* Participate in training and development programs to enhance your skills and knowledge
* Meet or exceed performance targets and key performance indicators (KPIs)
**Work Experience**
* At least two years of customer service experience for English-speaking businesses/clients/customers
* Robust e-commerce or retail customer service background
* Genuine care for customers and clients
* Sales-oriented person is a plus
* Social media management experience is a plus
* At least six months of work-from-home experience is a plus
**Qualifications Required**
* Remote work ready:
+ Stable high-speed internet with backup (minimum of 10 Mbps)
+ Computer (laptop or desktop) with the following recommended specs:
- QUAD-CORE CPU at least 2.5 GHz or higher
- RAM 16GB or higher
- 1GB GPU
- At least 110 GB SSD for your drive C
+ Dual monitor with at least 1920 x 1080 display resolutions
+ Headset with mic and webcam for meetings
+ Focused workspace
* Above-average written and verbal English communication and comprehension skills
* Great chat, email, social media, and phone etiquette
* Advance critical thinking skills
**What We Offer**
* Starting salary rate: $4/hr
* Fully remote (you can work anywhere, literally as long as you have a stable internet connection and electricity)
* Pandemic-proof job
* Weekly Pay after 1st week of Training & No Salary Deductions
* Paid Time Offs
* HMO coverage up to $50/Month
* Paid breaks
* Paid training
* Career Growth
* Performance-based compensation review
* Since you will be working from home, you get to save a lot of time and money
* Company & team events - Virtual and Offline
**What We Don't Offer**
* All government-mandated benefits (SSS, PAGIBIG, PHILHEALTH). Our team pays them voluntarily.
* Company PC - You must already have or buy or upgrade your current one to meet our minimum requirements.
**Terms of Employment**
* If you're qualified for the Live Chat or Email Support position, you'll be placed on our "waiting list" unless we're urgently hiring. The average waiting time to be assigned is between 2-8 weeks, depending on our service requirements.
* Full-time - You'll start between 20-30 hrs/week, then gradually move up to 40-45 hrs/week as you learn the process and depending on the business requirements.
* This project-based job is coterminous with the client contract with arenaflex.
* Agents with good track records at arenaflex may be transferred to other accounts/projects.
**How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll review your qualifications and experience. We look forward to hearing from you!
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