At arenaflex, we're revolutionizing the way education institutions deliver services to their students, and we're looking for a talented and dedicated Live Chat Customer Service Advisor to join our Student Success team. As a key member of our virtualized support team, you'll play a crucial role in providing exceptional customer experiences to learners and educators from around the world.
**About arenaflex**
arenaflex is the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. Our mission is to provide dynamic, data-informed experiences to the global education community, empowering learners and educators to achieve their goals. We believe in the power of a truly diverse and inclusive workforce, and we're committed to creating a culture that values collaboration, innovation, and continuous learning.
**About Student Success**
Student Success brings virtualized support and technology-enabled solutions to the world's most progressive institutions. Our platform gives institutions an efficient, financially sustainable way to deliver services through the enrollment and learning process. We're dedicated to building a better educational experience for everyone by extending institutional resources to meet the growing demands of learners.
**Job Summary**
As a Live Chat Customer Service Advisor, you'll be responsible for resolving end-user inquiries, providing complete and accurate information to customers, and handling situations with customers in a timely and effective manner. You'll work closely with management to assist with special projects and respond to all inbound chats during your scheduled shift. If you're a customer service professional with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity.
**Key Responsibilities**
* Resolve end-user inquiries by utilizing multiple technologies, including chat and web-based inquiries
* Provide complete and accurate information to customers on every live chat interaction by researching account activity and notes promptly and efficiently
* Handle and resolve situations with customers in a timely and effective manner
* Assist management with special projects relating to customer service
* Respond to all inbound chats and assist management for the entire shift, with the exception of assigned break times
* Handle multiple job tasks at one time and escalate issues in a timely manner
**Requirements**
* Willing to accept a temporary assignment
* Must have a minimum of 3 months live chat experience
* Ability to pass a typing speed test and type 50 WPM
* At least 1 year of professional customer service experience, preferably in a large Call Center environment as a chat agent
* Ability to sit and work at a desk and on the computer for extended periods of time
* Ability to maintain a quiet, distraction-free work environment without any conflicting responsibilities during your scheduled shift
* Ability to take inbound (voice) phone calls in a conversation-heavy environment
* Full professional proficiency in written and spoken English (equivalent to CEF B2 level or above)
* High School diploma or GED
* Must be at least 18 years old
* Ability to work a variable schedule, including evenings and weekends, based on call center needs
* Proficient with Microsoft Word, Excel, Outlook, and the Internet, along with basic data entry and word processing skills
* Must reside within an approved state*
* Must be able to work from home with the following internet requirements:
+ High-speed Internet Connection (Cable, Fiber, DSL)
+ Mobile Broadband is not supported (satellite, wireless/cellular hotspot service, and point-to-point internet service)
+ 40 Mbps Download
+ 15 Mbps Upload
+ 100ms Ping or less
+ Jitter: 40 MS or less
+ Hardwired Connection (wired connection from the modem/router to the device, no splits/gaps or usage of Wi-Fi bridges)
**Benefits**
As a Live Chat Customer Service Advisor at arenaflex, you'll enjoy a range of benefits, including:
* Competitive compensation and benefits package
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
* Flexible scheduling and remote work options
* Access to cutting-edge technology and tools
* Recognition and rewards for outstanding performance
**How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please visit our website at [www.arenaflex.com](http://www.arenaflex.com) to learn more about our company culture and values. To apply, click on the link below:
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