At arenaflex, we're dedicated to creating a better way for our customers and employees alike. Our team is passionate about delivering exceptional solutions and experiences that exceed expectations. As a LiveChat Agent on our Marketing team, you'll play a vital role in connecting with our website visitors, validating leads, and driving business growth.
**About arenaflex**
arenaflex is a leading provider of modular buildings and remote and temporary workforce housing solutions, as well as a digital marketplace for business-to-business crew travel management. Our mission is to create value by providing differentiated solutions that cater to the unique needs of each customer and project. We believe in the power of collaboration, data-driven decision-making, and a culture that values safety, accountability, and innovation.
**Our Culture**
At arenaflex, we're committed to fostering an environment where the best people come to work and feel rewarded for their contributions. We offer careers, not jobs, and strive to provide ample opportunities for growth and development. Our team is comprised of the brightest and most talented individuals in the industry, and we're dedicated to supporting each other's passions and interests.
**Job Summary**
We're seeking a highly energetic and customer-focused LiveChat Agent to join our Marketing team. As a key member of our team, you'll be responsible for connecting with website visitors, validating leads, and driving business growth through exceptional customer support. If you're a self-motivated and results-driven individual with a passion for delivering exceptional customer experiences, we encourage you to apply.
**Key Responsibilities**
* Real-time live chat with customers who are visiting our websites
* Enter marketing qualified leads into Salesforce.com
* Transition Qualified leads to Sales Managers as Salesforce.com Opportunities
* Become an expert in the live chat platform
* Develop a deep understanding of our products and services
* Stay informed on arenaflex's product features, promotions, and FAQs
* Create canned responses and enhance tagging system in live chat platform
* Enhance training and best practices documentation
* Develop and communicate ideas for improvement in our customer journey
* Monitor KPIs: response time, customer satisfaction, volume/schedule, etc.
* Collaborate with sales team and key marketing team members, related to leads and live chat
* Perform other assigned tasks
**Qualifications**
* Commercial modular construction industry experience preferred
* Live chat, B2B Telemarketing or sales experience is preferred
* Salesforce.com experience preferred
* Excellent verbal and written communication skills
* Keen ability to multitask and prioritize
* Organized with attention to detail
* Customer service oriented
* Empathy and patience in dealing with various customer inquiries
* Self-motivated and self-starter with strong work ethic and integrity
* Tactful and inquisitive
* Proficient in MS Office
* Minimum accurate typing speed of 50 wpm
* Must comply with all company employment policies
* Travel requirement will be limited, but may be up to 10%
**Benefits and Compensation**
* Base salary commensurate with experience and industry standards
* Full benefit package including health plan, 401K, paid vacation, education reimbursement
* Opportunity to work from home with a preference for candidates located near one of our branch offices in Calgary, Alberta or Dallas-Fort Worth, Texas
**About arenaflex**
arenaflex is a business unit of Black Diamond Group, a leading provider of modular space solutions and workforce accommodation solutions to customers in Canada, the United States, and Australia. We serve diverse sectors including oil and gas, mining, power, construction, engineering, military, government, and education.
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer committed to diversity, equal opportunity, and ensuring that our employees have the ability to thrive in an inclusive environment. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, national origin, age, disability, or any other legally-protected factors. Accommodation for applicants with disabilities is available upon request during the recruitment process.
**How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please visit our website at [www.arenaflex.com](http://www.arenaflex.com) to learn more about our company culture and values.
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