**Job Title:** Experienced Manager Strategy - Customer Experience - Remote Opportunity at arenaflex
**Job Description:**
**Introduction:**
Welcome to arenaflex, a world-leading home improvement retailer with a rich history of innovation and customer-centricity. With over $150B in annual sales, arenaflex has established itself as the go-to destination for Pros and Consumers alike, offering a seamless and interconnected retail experience that combines cutting-edge ecommerce capabilities with the trusted value of our 2,000+ stores and 500,000+ associates. As a key enabler of our growth and market share, our Customer Experience Strategy team is responsible for developing and executing arenaflex's overall interconnected and business strategy.
**About arenaflex:**
arenaflex is a dynamic and forward-thinking organization that values innovation, customer satisfaction, and employee growth. With a strong commitment to diversity, equity, and inclusion, we strive to create a work environment that fosters collaboration, creativity, and mutual respect. As a remote employee, you will have the flexibility to work from anywhere, while still being part of a vibrant and connected team.
**Job Summary:**
We are seeking an experienced Manager Strategy - Customer Experience to join our Customer Experience Strategy team, leading discrete strategic projects or workstreams in larger projects, serving as a thought-partner throughout the online organization, and guiding the work of Analysts/Sr. Analysts. The successful candidate will have a strong background in online retail, with expertise in market and customer dynamics, competitive landscape, technology trends, category, pricing, social, and mobile strategies, and interconnected and fulfillment operations.
**Key Responsibilities:**
* **Competitive and Market Intelligence (10%):** Stay abreast of external developments (including innovations and strategies of notable competitive and non-competitive retailers) to identify opportunities and threats. Leverage internal/external research to develop insights/solutions, create compelling documents to communicate to executive audiences.
* **Planning Process (20%):** Address business problems by structuring issues and prioritizing analyses. Present readouts and work materials to team and key stakeholders.
* **Strategic Projects (70%):** Drive one or more interconnected strategy and operational execution workstreams.
**Direct Manager/Direct Reports:**
* This Position typically reports to the Sr. Manager or Director.
* This Position has 0 Direct Reports.
**Travel Requirements:**
* Typically requires overnight travel 5% to 20% of the time.
**Physical Requirements:**
* Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.
**Working Conditions:**
* Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
**Minimum Qualifications:**
* Must be at least 18 years old.
* Must be legally permitted to work in the United States.
**Preferred Qualifications:**
* Previous work experience in either world-class retail/e-commerce or in professional services (e.g., strategy consulting, private equity, or investment banking) supporting such retail/e-commerce businesses.
* MBA/Master's degree.
* Minimum of 4+ years of relevant work experience.
* Strong skills in quantitative analysis, qualitative analysis, and strategic problem-solving.
* Strong presentation skills and ability to communicate effectively with senior leadership.
* Strong interpersonal skills.
* Ability to lead and manage cross-functionally.
* High degree of drive and personal ownership.
* Comfort with framing and addressing ambiguous challenges.
* High degree of confidentiality and professionalism.
**Minimum Education:**
* The knowledge, skills, and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
**Preferred Education:**
* The knowledge, skills, and abilities typically acquired through the completion of a master's degree program or equivalent degree in a field of study related to the job.
**Minimum Years of Work Experience:**
* 4
**Preferred Years of Work Experience:**
* 4
**Minimum Leadership Experience:**
* None
**Preferred Leadership Experience:**
* None
**Certifications:**
* None
**Competencies:**
* Decision Quality
* Collaborates
* Drives Engagement
* Ensures Accountability
* Plans and Aligns
* Communicates Effectively
* Customer Focus
**What We Offer:**
* Competitive salary and benefits package.
* Opportunity to work with a world-leading retailer in a dynamic and innovative environment.
* Flexible remote work arrangement.
* Professional development and growth opportunities.
* Collaborative and supportive team environment.
**How to Apply:**
If you are a motivated and experienced professional with a passion for customer experience and strategy, we encourage you to apply for this exciting opportunity. Please submit your application by January 15, 2025, through our online portal.
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