At arenaflex, we're not just a company – we're a community of passionate individuals driven by a shared mission to deliver exceptional service to our customers. As a global, digital business services company, we leverage our global scale and local presence to support our communities, clients, and the environment effectively. With a workforce of over 500,000 talented individuals speaking more than 300 languages, we're committed to making a meaningful impact in the world.
As a Mechanical Customer Service Expert at arenaflex, you'll play a vital role in our mission by providing top-notch service to our customers. You'll be part of a collaborative and engaging environment, interacting with people from diverse backgrounds and working together to find innovative solutions to various questions, issues, and concerns. Your responsibilities will include handling customer inquiries with care, providing excellent service through active listening, and resolving issues proactively. You'll be expected to communicate effectively with customers, de-escalate issues when necessary, and track call-related information for auditing and reporting purposes.
**About the Role**
As a Mechanical Customer Service Expert, you'll be the face of arenaflex, representing our brand and values to our customers. You'll be responsible for:
* Handling and carefully responding to all customer inquiries
* Providing excellent customer service through active listening
* Working with confidential customer information and treating it sensitively
* Aiming to resolve issues on the first call by being proactive
* Appropriately communicating with customers
* Calmly attempting to resolve and de-escalate any issues
* Escalating interactions when necessary and appropriate
* Tracking all call-related information for auditing and reporting purposes
* Providing feedback on call issues
**Requirements**
To succeed in this role, you'll need:
* Ability to work remotely in a virtual team environment
* 6 months of customer service experience (preferably in a mechanical or technical field)
* Over 18 years of age
* Ability to type 25 wpm
* High School Graduate or GED
* Comfort with desktop computer systems
* Proven oral and written communication skills
* Logical problem-solving skills
* Ability to navigate Windows operating systems
* Organization and work prioritization skills
**Nice-to-Haves**
While not required, the following skills and qualifications would be a plus:
* Experience working in a mechanical or technical field
* Knowledge of customer relationship management (CRM) software
* Familiarity with arenaflex's products and services
* Certification in customer service or a related field
**Benefits**
As a Mechanical Customer Service Expert at arenaflex, you'll enjoy a range of benefits, including:
* Paid Training to help you develop your skills and knowledge
* Competitive Wages to reflect your value to our team
* Full Benefits, including Medical, Dental, Vision, 401k, and more
* Paid Time Off to relax and recharge
* Employee wellness and engagement programs to support your physical and mental well-being
**Work Environment and Culture**
At arenaflex, we're committed to creating a supportive and inclusive work environment that values diversity, equity, and inclusion. Our team is passionate about delivering exceptional service to our customers, and we're looking for like-minded individuals to join us. Our Bristol, TN location offers a collaborative and engaging workspace, with opportunities for growth and development.
**Career Growth Opportunities**
arenaflex is committed to the growth and development of our employees. We offer opportunities for advancement within the company, as well as training and development programs to help you build your skills and knowledge. Whether you're looking to move into a leadership role or explore new areas of interest, we'll support you every step of the way.
**How to Apply**
If you're passionate about delivering exceptional service and want to join a dynamic team of professionals, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from qualified candidates of all backgrounds, and we're proud to be an inclusive and supportive workplace.
**Contact Us**
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We're always happy to chat with interested candidates and answer any questions you may have.
Thank you for considering this exciting opportunity to join the arenaflex team!
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