Join arenaflex, a national leader in providing high-quality medical products, services, and outstanding customer care, as a dedicated Customer Support Specialist. In this exciting hybrid role, you will be the first point of contact for new customers, providing support and guidance on patient care, third-party reimbursement, and medical billing practices. If you're passionate about delivering exceptional customer experiences and have a strong background in medical billing, we encourage you to apply for this dynamic opportunity.
**About arenaflex**
arenaflex is a renowned healthcare company that empowers patients to manage their health and treatment at home. With a strong presence in 45 states, we provide a wide range of medical products and services, including ventilators, oxygen, sleep apnea treatment, wound care solutions, and diabetic solutions. Our commitment to delivering exceptional customer care and high-quality products has earned us a reputation as a trusted leader in the healthcare industry.
**Job Summary**
As a Medical Billing Customer Support Specialist, you will play a vital role in ensuring the smooth operation of our Support Center. Your primary responsibilities will include:
* Providing support to patients, referral sources, and employees through phone, email, and in-person interactions
* Processing new orders, responding to questions, and resolving issues in a timely manner
* Collecting co-pays and deductible amounts, conducting insurance verification, and eligibility for services/products
* Developing and maintaining a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA/DOT and JCAHO guidelines
* Maintaining accuracy and quality control throughout patient contact and data input
* Preparing complete and accurate files for the Billing Department
* Providing education to referral sources, patients, and employees on qualifications for service and 3rd-party billing
* Performing other duties as assigned
**Essential Job Duties and Responsibilities**
* Brings ideas for process or efficiency improvements to supervisor
* Builds relationships with locations, field management, patients, and referral sources
* Certain functions require outbound calling and data entry
* Collects co-pays and deductible amounts
* Conducts insurance verification and eligibility for services/products
* Conducts patient satisfaction calls and acts as patient advocate to resolve questions or concerns
* Develops and maintains a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA/DOT and JCAHO guidelines
* Develops and maintains working knowledge of current products and services offered by the company and all applicable governmental regulations
* Maintains accuracy and quality control throughout patient contact and data input
* Manages all aspects of initial intake: answering the phone and receiving faxes, collecting patient and referral source information, inputting data into IMBS and eIntake, printing tickets, assembling charts, and processing paperwork
* Obtains authorization and qualification documentation
* Prepares complete and accurate files for Billing Department
* Processes new orders, responds to questions, resolves issues, or forwards to appropriate personnel in a timely manner to ensure patient, referral, and employee satisfaction
* Processes work orders to field locations and coordinates timely fulfillment of products and services ordered
* Provides education to referral sources, patients, and employees on qualifications for service and 3rd-party billing
* Provides product/service information by answering questions, offering assistance
* Provides technical assistance to customers as required
* Provides thorough review and Quality Assurance for medical necessity and documentation requirements of payors and regulatory bodies
* Works extensively with eIntake proprietary system
* Performs other duties as assigned
**Qualifications**
* Employment is contingent on:
+ Background investigation (company-wide)
+ Drug screen (when applicable for the position)
+ Valid driver's license in state of residence with a clean driving record (when applicable for the position)
* Required Education and/or Experience:
+ High school diploma or GED equivalent, required
* Preferred Education and/or Experience:
+ Experience with medical billing practices and of billing reimbursement, preferred
+ Experience in medical field and administrative record management, preferred
+ One year of related work experience, preferred
**Skills and Competencies**
* Accurately perform simple mathematical calculations
* Effectively communicate in English; both oral and written
* Interpret a variety of communications (verbal, non-verbal, written, listening, and visual)
* Maintain confidentiality, discretion, and caution when handling sensitive information
* Multi-task along with attention to detail
* Self-motivation, organized, time-management, and deductive problem-solving skills
* Work independently and as part of a team
**Machines, Equipment, and Technical Abilities**
* Email transmission and communication
* Internet navigation and research
* Microsoft applications; Outlook, Word, and Excel
* Office equipment; fax machine, copier, printer, phone, and computer and/or tablet
**Physical Demands**
* Lift and carry office equipment at times
* Requires sitting, walking, standing, talking, and listening
* Requires close vision to small print on computer and/or tablet and paperwork
**Benefits**
* Generous paid time Off and paid holidays
* Overtime pay for non-exempt hourly positions based on business needs
* Commission for Account Executives
* Fixed and variable rate car reimbursement for Area Managers and Account Executives
* Employee discount program
* Employee recognition program
* Bonus and incentive opportunities
* Mileage reimbursement (when applicable for the position)
* Telephone reimbursement (when applicable for the position)
* EAP
* 401k
* Medical, Prescription, Dental, and Vision
* HSA and FSA/Dependent Care FSA
* Life Insurance, Disability, Accidental death, Identity protection, and Legal services
* Meru Health Mental health and Mercer SmartConnect Medicare programs
* Livongo Diabetes and High Blood Pressure programs
* Healthcare Bluebook and RX Savings solutions programs
* HEPB and TB vaccinations
**Why Join arenaflex?**
* Competitive salary and benefits package
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
* Comprehensive training and support
* Flexible work arrangements, including hybrid schedule
**How to Apply**
If you're a motivated and customer-focused individual with a passion for medical billing, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [arenaflex recruitment email]. We look forward to hearing from you!
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