At arenaflex, we are dedicated to delivering exceptional personalized managed healthcare services that cater to the unique needs of our clients while being mindful of healthcare expenditures. With over three decades of experience in the industry, we pride ourselves on providing innovative, high-quality care that sets us apart from the rest. As a leading organization in the healthcare sector, we are committed to excellence and efficiency in everything we do.
We are seeking a highly skilled and motivated Medical Intake / Data Entry Specialist to join our Utilization Review Department on a remote basis. As a key member of our team, you will play a pivotal role in gathering intake information, establishing electronic patient files, and managing certification letters through various channels. This is an exciting opportunity to be part of a team that is passionate about delivering exceptional healthcare service delivery.
**Key Responsibilities:**
* Manage incoming calls for the Utilization Review Department and direct inquiries to the appropriate personnel.
* Retrieve and transfer voicemail messages to designated nursing staff.
* Collect demographic information for the creation and maintenance of patient files.
* Print, mail, fax, and duplicate correspondence as necessary.
* Provide assistance with additional tasks as required to support departmental operations.
**Qualifications:**
* Education: High School Diploma or equivalent required. Training or coursework in computers, medical terminology, data entry, and word processing is advantageous.
* Experience: A minimum of one year of office experience is mandatory, with healthcare environment experience preferred.
* Skills: Proficient in computer usage, data entry, word processing, and handling multi-line phone systems. Bilingual skills are a plus but not essential.
* Personal Attributes: We seek a candidate with a courteous phone manner, strong attention to detail, and solid organizational abilities. The ideal candidate should excel in prioritizing tasks and providing clerical support to diverse professional staff while demonstrating strong customer service skills.
**Essential Skills and Competencies:**
* Excellent communication and interpersonal skills.
* Strong attention to detail and organizational abilities.
* Ability to work independently and as part of a team.
* Proficient in computer software applications, including Microsoft Office and data entry systems.
* Ability to handle multiple tasks and prioritize responsibilities.
* Strong customer service skills and a courteous phone manner.
**Preferred Qualifications:**
* Experience working in a healthcare environment.
* Training or coursework in medical terminology, data entry, and word processing.
* Bilingual skills.
* Experience working with electronic patient files and certification letters.
**Career Development Opportunities:**
At arenaflex, we are committed to fostering motivated, customer-oriented individuals and are pleased to offer training for those eager to expand their skillset. Our training programs are designed to help you develop new skills and advance your career within our organization. We believe in investing in our employees and providing opportunities for growth and development.
**Compensation and Benefits:**
* Competitive starting wage: $16.50 per hour, based on experience.
* Eligibility for quarterly bonuses.
* Full-time schedule, Monday through Friday—no weekends or nights required.
* Comprehensive benefits package, including a 401(k) plan with company match.
* Paid time off.
* Shift differential for the Monday-Friday schedule from 9:30 AM to 6:00 PM.
* Hybrid work arrangement post-training—work remotely two days a week after completing the training period (note: full-time in-office training is required).
**Work Environment and Company Culture:**
At arenaflex, we pride ourselves on cultivating a diverse and inclusive workplace that welcomes applicants from all walks of life. Our company culture is built on a foundation of respect, empathy, and open communication. We believe in fostering a work environment that is supportive, collaborative, and fun. Our team members are passionate about delivering exceptional healthcare services and are committed to making a positive impact in the lives of our clients.
**How to Apply:**
If you are a motivated and customer-oriented individual who is passionate about delivering exceptional healthcare services, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience. We look forward to hearing from you!
**Equal Employment Opportunity:**
arenaflex is an equal employment opportunity employer and welcomes applicants from all walks of life. All qualified candidates will receive consideration without regard to race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability, or veteran status.
**Employment Type:**
This is a contractor position.
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