Join the dynamic team at arenaflex, a leading airline and travel company, as a Member Services Representative in our Payments and Digital Strategy team. As a key member of our remote team, you will play a vital role in ensuring the smooth processing of financial transactions, providing exceptional customer service, and maintaining compliance with regulatory requirements.
**About arenaflex**
arenaflex is a world-renowned airline and travel company that offers a unique blend of adventure, excitement, and opportunity. With a rich history spanning over a century, we have grown into a global leader in the aviation industry, serving millions of passengers every year. Our commitment to innovation, customer satisfaction, and employee development has earned us a reputation as a top employer in the industry.
**Why Join arenaflex?**
As a Member Services Representative, you will be part of a talented team that is passionate about delivering exceptional customer experiences. You will have the opportunity to work with cutting-edge technology, develop your skills and expertise, and contribute to the growth and success of our company. Our remote work environment offers flexibility and work-life balance, allowing you to achieve your personal and professional goals.
**Key Responsibilities:**
* Complete data access and balancing tasks to ensure accurate financial records
* Coordinate return items with vendors, the Federal Reserve Bank, and other institutions
* Assist other departments with fraud resolution, member inquiries, and accounting standard ledger balancing
* Work member cases/assignments and follow established guidelines and procedures to ensure compliance with NACHA regulations and federal banking laws
* Process mortgage bills, multi-account and member deposits, credit card bills, and other checks, including IRA, bankruptcy, and payoff checks
* Review, examine, and approve Remote Deposit, Mobile, ATM, and other imaged-enabled products
* Log, review, and make necessary GL, account changes, and/or returns
* Process Stop Pays and Check Batching
* Complete daily balancing and department closing
* Obtain information from members for timely and accurate processing of international and domestic wire transfer requests
* Research and verify incoming and outgoing wire transfer information
* Communicate with vendors to process wire transfers
* Understand and be familiar with outgoing and incoming wire transfer laws
* Deposit check returns, review member draft changes, process member checks, verify members for outgoing wire transfers, and Federal Reserve verifying and releasing wire transfers
* Complete daily processing of workflows associated with overdue returns, supply of receipts, international collections, and legal fees
**Essential Qualifications:**
* High school degree or GED
* Intermediate Excel and Word experience
* Strong communication and interpersonal skills
* Ability to work independently and as part of a team
* Ability to prioritize tasks and meet deadlines in a fast-paced environment
* Ability to maintain confidentiality and handle sensitive information
* Ability to adapt to changing priorities and workflows
**Preferred Qualifications:**
* Previous customer/member service experience
* Previous banking or Credit Union experience
* Episys/Symitar and processing wires experience
* Strong analytical and problem-solving skills
* Ability to work in a dynamic and rapidly changing environment
* Ability to learn and adapt quickly to new technologies and processes
**Skills and Competencies:**
* Proficiency in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint)
* Ability to work prolonged hours in support of business needs
* Ability to exercise excellent customer service skills
* Ability to perform mathematical calculations and review data
* Ability to effectively prioritize work and meet deadlines
* Ability to cross-train and perform any position assigned within the department
* Ability to interact professionally with all personnel and members
* Ability to work independently and with minimum supervision
* Ability to self-motivate with strong employer skills and ability for attention to detail
**Career Growth Opportunities and Learning Benefits:**
* Opportunities for professional growth and development in a dynamic and rapidly changing industry
* Access to training and development programs to enhance skills and expertise
* Collaborative and supportive work environment that encourages learning and innovation
* Opportunities to work with cutting-edge technology and innovative processes
* Recognition and rewards for outstanding performance and contributions to the team
**Work Environment and Company Culture:**
* Remote work environment with flexibility and work-life balance
* Collaborative and supportive team culture that encourages learning and innovation
* Opportunities to work with a diverse and inclusive team
* Access to employee benefits and perks, including travel discounts, health benefits, and wellness programs
* Recognition and rewards for outstanding performance and contributions to the team
**Compensation, Perks, and Benefits:**
* Competitive hourly rate ($22-35/hour)
* Opportunities for professional growth and development
* Access to employee benefits and perks, including travel discounts, health benefits, and wellness programs
* Recognition and rewards for outstanding performance and contributions to the team
**How to Apply:**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website at [insert website URL] to learn more about our company culture, benefits, and application process.
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