Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two interactions are ever the same? If so, we invite you to join arenaflex, a leading provider of innovative communication solutions, as a Mobile Customer Service Representative.
**About arenaflex**
arenaflex is a forward-thinking company that's revolutionizing the way people connect and communicate. With a strong presence in 41 states and a customer base of nearly 32 million, we're dedicated to providing exceptional service and support to our customers. Our commitment to innovation, quality, and customer satisfaction has earned us a reputation as a trusted leader in the industry.
**The Role**
As a Mobile Customer Service Representative at arenaflex, you'll play a critical role in delivering exceptional customer experiences through inbound calls, emails, and chats. You'll be the voice of arenaflex, providing knowledgeable and efficient support to customers who use our mobile services. Your expertise will help resolve a wide range of topics, including mobile service activation, billing questions, rate and fee inquiries, order and payment processing, account updates, subscriber challenges, and more.
**What You'll Enjoy Most**
* Learning about our mobile products, services, and billing processes to provide knowledgeable and efficient customer service
* Representing a Fortune 100 company and being the voice of arenaflex
* Interacting with customers through inbound calls to resolve a variety of topics, including mobile service activation, billing questions, rate and fee inquiries, order and payment processing, account updates, subscriber challenges, and more
* Resolving mobile customer inquiries while creating best-in-class customer experiences
* Working independently in an open, friendly environment while collaborating with a supportive, energetic team
**What You'll Bring to arenaflex**
* Education: High school diploma or equivalent
* Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
* Language: Ability to read, write, speak and understand English
**Preferred Qualifications**
* Experience: 6+ months of customer service experience; 6+ months of working with software applications; 6+ months of high-volume phone experience in customer service or a call center; 6+ months of working in cable operations, mobile, or telecommunications call center
* Technical Skills: MS Office, computer skills, typing
* Skills: Communication, organization, time management, multi-tasking, customer service
* Abilities: Dependable, proactive, adaptable, problem-solving, professional, resilient
**What arenaflex Offers**
* Tools + Tech: Work with innovative, customer service technology and information systems
* Supportive Teams: Learn from managers and work with team-oriented colleagues who want you to grow and succeed
* Competitive Pay: Generous $20 per hour starting pay
* Dynamic Growth: The growth of our industry and evolving technology will power your career as you move up or around the company
* Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed
* Total Rewards: Our comprehensive benefits are among the best in the industry
**Training Schedule**
* Training will take place on Tuesday - Saturday, 10:30AM - 7:00PM for 11 weeks
**Why Join arenaflex?**
* We're a large organization with bustling 24/7 call centers offering a variety of shifts
* You'll find yourself in the office navigating phone and computer systems, resolving questions, and maintaining customer accounts
* If you enjoy talking to people and fast-paced work, you'll thrive inside our lively environment
**How to Apply**
If you're a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our culture, and to submit your application.
Apply Now!
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
**Base Pay and Incentives**
The base pay for this position generally is between $20.00 and $25.25. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
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