At arenaflex, we are dedicated to delivering exceptional customer experiences and ensuring seamless order processing. As a key member of our Orders Department, the Experienced Order Administration Specialist – Customer Service and Order Cycle Management will play a vital role in overseeing the entire order cycle, from receiving and inputting orders to revising or cancelling, label creation, driver manifests paperwork, and addressing customer inquiries. If you are a detail-oriented individual with excellent communication skills and a passion for delivering outstanding customer service, we encourage you to apply for this exciting opportunity.
**Job Summary:**
As an Experienced Order Administration Specialist – Customer Service and Order Cycle Management, you will be responsible for managing the entire order cycle, including receiving, inputting orders, revising or cancelling, label creation, driver manifests paperwork, and addressing customer inquiries. You will work closely with our team to ensure timely and accurate order processing, while providing exceptional customer service through effective communication and problem-solving skills. This is a full-time position with a competitive salary, comprehensive benefits, and opportunities for career growth and development.
**Key Responsibilities:**
* Oversee the entire order cycle, including receiving, inputting orders, revising or cancelling, label creation, driver manifests paperwork, and addressing customer inquiries
* Process orders from customers transmitted through our systems via Anzio or ETransportation site, ensuring timely and accurate order processing
* Produce daily reports using ANZIO, providing insights into order processing and customer inquiries
* Create labels and job tickets on a daily basis per customer request, with an average of 1,000 labels per day
* Process local returns, manually entering returns/pickups on a daily basis, with an average of 20 returns per day
* Process driver's manifests on a daily basis, counting, separating, and scanning into Laserfish, with an average of 1,800 orders per day
* Process multiple revisions and cancellations per customer request throughout the day
* Communicate with customers via email and phone, responding to inquiries and resolving issues in a timely and professional manner
**Essential Qualifications:**
* High School Diploma or GED required
* Work experience in an Order's Department or Customer Service role, or similar role in Supply Chain
* Experience with order management software
* Strong attention to detail, problem-solving skills, and time management
* Ability to work well with others, as a team player, and independently
* Excellent communication and customer service skills
* Ability to work in a fast-paced environment
* Must speak and write English fluently
**Preferred Qualifications:**
* 1 year of experience with Microsoft Excel
* Experience working in a similar role with a similar company
**Skills and Competencies:**
* Strong analytical and problem-solving skills
* Excellent communication and customer service skills
* Ability to work in a fast-paced environment
* Strong attention to detail and time management
* Ability to work well with others, as a team player, and independently
* Proficiency in order management software
* Experience with Microsoft Excel (preferred)
**Career Growth Opportunities and Learning Benefits:**
At arenaflex, we are committed to providing our employees with opportunities for career growth and development. As an Experienced Order Administration Specialist – Customer Service and Order Cycle Management, you will have access to:
* Comprehensive training programs to enhance your skills and knowledge
* Opportunities for career advancement and professional growth
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
**Work Environment and Company Culture:**
arenaflex is a dynamic and fast-paced organization that values innovation, teamwork, and customer satisfaction. Our Orders Department is a key part of our operations, and we are looking for a highly motivated and detail-oriented individual to join our team. As an Experienced Order Administration Specialist – Customer Service and Order Cycle Management, you will work in a collaborative and supportive environment, with opportunities to learn and grow with our company.
**Compensation, Perks, and Benefits:**
* Competitive salary: $19.02 - $20.00 per hour
* Comprehensive benefits package, including:
+ 401(k) plan
+ Dental insurance
+ Health insurance
+ Paid time off
+ Vision insurance
* Opportunities for career growth and development
* Collaborative and dynamic work environment
**Schedule:**
* 10-hour shift
* Day shift
* Overtime
* Weekends as needed
**Location:**
* In-person work location: North Bergen, NJ 07047
* Ability to commute to North Bergen, NJ 07047 required
* Ability to relocate to North Bergen, NJ 07047 before starting work required
If you are a motivated and detail-oriented individual with excellent communication skills and a passion for delivering outstanding customer service, we encourage you to apply for this exciting opportunity. Join our team at arenaflex and take the first step towards a rewarding career in customer service and order cycle management.
**How to Apply:**
To apply for this exciting opportunity, please visit our website at [insert website URL]. We look forward to hearing from you!
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