At careerzynith, we are committed to delivering exceptional customer experiences and providing innovative solutions to our clients. As a key member of our Customer Service team, we are seeking an experienced Order Processing and Data Entry Specialist to join our dynamic and growing organization. This part-time role offers a unique opportunity to work in a fast-paced environment, utilizing your skills and expertise to drive business success.
**About careerzynith**
careerzynith is a leading provider of innovative solutions and services to various industries. Our mission is to empower our customers with cutting-edge technology, expert knowledge, and exceptional support. We are passionate about fostering a culture of collaboration, innovation, and continuous learning, and we are committed to making a positive impact in our community.
**Key Responsibilities**
As an Order Processing and Data Entry Specialist at careerzynith, you will be responsible for:
* Interacting with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions related to domestic and/or international order processing.
* Processing orders for materials for both domestic and/or international requests in accordance with careerzynith policy and practice.
* Coordinating and performing activities such as order entry, order acknowledgement, order revision, and preparation of shipping documents.
* Receiving customer requests and preparing documents/trouble tickets related to processing returns (RMA), servicing, and exchanges.
* Updating databases with the status of returned materials issues and accounts for returns inventory.
* Recording and reporting the status of equipment returns, repairs, replacements, sales orders, and delivery schedules.
* Ensuring service information is accessible by sorting and filing documents/forms.
* Handling requests for additional company materials.
* Maintaining records of returns, schedule changes, product enhancements or changes, and product pricing, and resolving return credit problems.
* Coordinating and performing activities associated with the transfer of consigned material.
* Coordinating and performing activities associated with order tracking and customs clearance by working with transportation carriers and brokers.
**Essential Qualifications**
To be successful in this role, you will need:
* Direct customer support experience, including administrative experience.
* Order processing experience or an equivalent combination of formal training in logistics, data processing, marketing, international business, finance, and accounting, production control, or related office and business education.
* Proficiency in utilizing business tools such as email, Microsoft Word, Excel, and PowerPoint.
* Experience with HCM (e.g., Workday), SAP, Salesforce equivalent ERP product, and productivity software is desired.
* Typical education and experience: Associate degree or equivalent, 1-3 years of related experience.
**Preferred Qualifications**
While not required, the following qualifications would be an asset:
* Experience working in a fast-paced customer service environment.
* Knowledge of logistics and supply chain management principles.
* Familiarity with international trade regulations and customs clearance procedures.
* Proficiency in multiple languages.
**Skills and Competencies**
To excel in this role, you will need to possess:
* Excellent communication and interpersonal skills.
* Strong problem-solving and analytical skills.
* Ability to work independently and as part of a team.
* Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
* Experience with data entry and order processing software.
* Strong attention to detail and organizational skills.
* Ability to work in a dynamic and fast-paced environment.
**Career Growth Opportunities and Learning Benefits**
At careerzynith, we are committed to supporting the growth and development of our employees. As an Order Processing and Data Entry Specialist, you will have opportunities to:
* Develop your skills and expertise in logistics and customer service.
* Work with a diverse team of professionals who are passionate about delivering exceptional customer experiences.
* Participate in ongoing training and development programs to enhance your knowledge and skills.
* Contribute to the success of our organization and make a positive impact on our customers.
**Work Environment and Company Culture**
careerzynith is a dynamic and inclusive organization that values diversity, equity, and inclusion. We offer a collaborative and supportive work environment that fosters creativity, innovation, and continuous learning. Our team members are passionate about delivering exceptional customer experiences and making a positive impact in our community.
**Compensation, Perks, and Benefits**
As an Order Processing and Data Entry Specialist at careerzynith, you will be offered:
* Competitive hourly rate: $25.00 - $28.00 per hour.
* Part-time employment opportunities.
* Paid time off and sick time.
* 401(k) matching program.
* Generous benefits package that pays 100% of medical, dental, and vision.
* Short-term disability benefits.
**How to Apply**
If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information].