At arenaflex, we're dedicated to delivering exceptional customer experiences and providing top-notch support to our clients. As a key member of our Customer Service team, you'll play a vital role in ensuring seamless order processing and data entry operations. If you're passionate about delivering outstanding service, working in a fast-paced environment, and growing with a dynamic organization, we want to hear from you!
**About arenaflex**
arenaflex is a leading provider of innovative solutions and services, empowering businesses to thrive in today's competitive landscape. Our team of experts is committed to fostering a culture of excellence, collaboration, and continuous learning. We're proud to offer a supportive work environment, opportunities for growth and development, and a comprehensive benefits package that reflects our values of care, respect, and inclusivity.
**Key Responsibilities**
As an Order Processing and Data Entry Specialist, you'll be responsible for:
* Interacting with customers, internal stakeholders, and external partners to handle a variety of pre-sales or post-sales service functions related to domestic and international order processing.
* Processing orders for materials, both domestic and international, in accordance with arenaflex policy and practice.
* Coordinating and performing activities such as order entry, order acknowledgement, order revision, and preparation of shipping documents.
* Receiving customer requests and preparing documents/trouble tickets related to processing returns (RMA), servicing, and exchanges.
* Updating databases with the status of returned materials issues and accounting for returns inventory.
* Recording and reporting the status of equipment returns, repairs, replacements, sales orders, and delivery schedules.
* Ensuring service information is accessible by sorting and filing documents/forms.
* Handling requests for additional company materials.
* Maintaining records of returns, schedule changes, product enhancements or changes, and product pricing, and resolving return credit problems.
* Coordinating and performing activities associated with the transfer of consigned material.
* Coordinating and performing activities associated with order tracking and customs clearance by working with transportation carriers and brokers.
**Essential and Preferred Qualifications**
* Direct customer support experience, including administrative experience.
* Order processing experience or an equivalent combination of formal training in logistics, data processing, marketing, international business, finance, and accounting, production control, or related office and business education.
* Proficient in utilizing business tools such as email, Microsoft Word, Excel, and PowerPoint.
* Experience with HCM (e.g., Workday), SAP, Salesforce equivalent ERP product, and productivity software desired.
* Typical Education and Experience: Associate degree or equivalent, 1-3 years of related experience.
**Skills and Competencies**
To succeed in this role, you'll need:
* Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, internal stakeholders, and external partners.
* Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
* Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint.
* Experience with ERP systems, such as HCM, SAP, or Salesforce.
* Strong analytical and problem-solving skills, with the ability to troubleshoot and resolve issues.
* Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping you grow and develop your skills and expertise. As an Order Processing and Data Entry Specialist, you'll have access to:
* Ongoing training and development opportunities, including workshops, webinars, and online courses.
* Mentorship and coaching from experienced colleagues.
* Opportunities for advancement and career growth within the organization.
* A supportive and inclusive work environment that fosters collaboration and teamwork.
**Work Environment and Company Culture**
arenaflex is proud to offer a dynamic and supportive work environment that reflects our values of care, respect, and inclusivity. As an Order Processing and Data Entry Specialist, you'll be part of a team that's passionate about delivering exceptional customer experiences and providing top-notch support to our clients. Our office is located in a convenient and accessible location, with a range of amenities and services available to support your well-being and productivity.
**Compensation, Perks, and Benefits**
arenaflex offers a competitive compensation package, including:
* Hourly rate: $25.00 - $28.00
* 401(k) plan with company matching.
* Paid Time Off (PTO).
* Sick Time.
* Comprehensive benefits package, including medical, dental, and vision coverage.
* Short-Term Disability.
**How to Apply**
If you're passionate about delivering exceptional customer experiences and working in a fast-paced environment, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and explore how you can join our team at arenaflex!
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