At arenaflex, we're dedicated to delivering exceptional customer experiences and streamlining our operations to meet the evolving needs of our customers. As a key member of our Customer Service team, we're seeking an experienced Order Processing Specialist to join our part-time team. If you're passionate about providing top-notch support, have a keen eye for detail, and enjoy working in a fast-paced environment, we'd love to hear from you!
**About arenaflex**
arenaflex is a leading provider of innovative solutions and services, committed to empowering our customers to achieve their goals. With a strong focus on customer satisfaction, we strive to create a positive and inclusive work environment that fosters growth, collaboration, and innovation. Our team is comprised of talented individuals from diverse backgrounds, united by a shared passion for delivering exceptional results.
**Job Summary**
As an Order Processing Specialist at arenaflex, you will play a vital role in supporting our spare parts sales order management, working closely with internal and external customers to process orders, and managing orders through delivery to customers. You will also engage in reverse logistics management, ensuring seamless communication and coordination with our customers, sales, and service representatives.
**Key Responsibilities**
* **Customer Interaction**: Interact with customers, company sales, and/or service representatives to handle a variety of pre-sales or post-sales service functions related to domestic and/or international order processing.
* **Order Processing**: Process orders for materials for both domestic and/or international requests in accordance with arenaflex policy and practice.
* **Order Coordination**: Coordinate and perform activities such as order entry, order acknowledgement, order revision, and preparation of shipping documents.
* **Returns Management**: Receive customer requests and prepare documents/trouble tickets related to processing returns (RMA), servicing, and exchanges.
* **Database Updates**: Update databases with the status of returned materials issues and accounts for returns inventory.
* **Reporting and Record-Keeping**: Record and report the status of equipment returns, repairs, replacements, sales orders, and delivery schedules.
* **Document Management**: Ensure service information is accessible by sorting and filing documents/forms. Handles requests for additional company materials.
* **Returns and Credits**: Maintains records of returns, schedule changes, product enhancements or changes, and product pricing, and resolves return credit problems.
* **Consigned Material Transfer**: Coordinates and performs activities associated with the transfer of consigned material.
* **Order Tracking and Customs Clearance**: Coordinates and performs activities associated with order tracking and customs clearance by working with transportation carriers and brokers.
**Skills, Knowledge, and Expertise**
* **Minimum Required Skills and Knowledge**:
+ Direct customer support experience, including administrative experience.
+ Order processing experience or an equivalent combination of formal training in logistics, data processing, marketing, international business, finance, and accounting, production control, or related office and business education.
+ Proficient in utilizing business tools such as: E-mail, Microsoft Word, Excel, and PowerPoint.
+ Experience with HCM (e.g., Workday), SAP, Salesforce equivalent ERP product, and productivity software desired.
* **Typical Education and Experience**: Associate degree or equivalent. 1-3 years of related experience.
**Benefits**
* **401(k) Plan**: arenaflex offers a 401(k) plan to help you save for your future.
* **401(k) Matching**: We match a portion of your contributions to help you grow your retirement savings.
* **Paid Time Off**: Enjoy paid time off to recharge and spend time with loved ones.
* **Sick Time**: Take care of yourself with paid sick time.
* **Generous Benefits Package**: arenaflex offers a comprehensive benefits package that pays 100% of medical, dental, and vision expenses.
* **Short-Term Disability**: We provide short-term disability benefits to support you during challenging times.
**Why Join arenaflex?**
* **Career Growth Opportunities**: arenaflex offers a range of career growth opportunities to help you advance your career.
* **Learning and Development**: We invest in our employees' growth and development through training, mentorship, and education programs.
* **Diverse and Inclusive Work Environment**: arenaflex is committed to creating a positive and inclusive work environment that values diversity and promotes equality.
* **Collaborative Team**: Join a collaborative team of talented individuals who share a passion for delivering exceptional results.
**How to Apply**
If you're a motivated and detail-oriented individual with a passion for customer service and logistics support, we encourage you to apply for this exciting opportunity. Please submit your application through our website:
Apply Job!
We look forward to hearing from you and exploring how you can contribute to our team's success!
Apply for this job