**Join arenaflex's National Campaigns Unit and embark on a rewarding part-time remote opportunity as an Outbound Customer Service Representative.**
Are you passionate about delivering exceptional customer experiences and building a strong reputation in the industry? Do you have a knack for communicating complex information in a clear and concise manner? If so, we invite you to explore this exciting part-time remote opportunity with arenaflex's National Campaigns Unit.
**About arenaflex**
arenaflex is a leading provider of innovative solutions and services, empowering clients to navigate the ever-changing landscape of the modern world. With a team of 80,000 strong, we work with over 6,000 clients across North America, Europe, and Asia, including 80% of the Fortune 500. As a partner in transformation, we help clients activate ideas and solutions to take advantage of new opportunities. Our commitment to excellence, innovation, and customer satisfaction has earned us a reputation as a trusted industry leader.
**The Opportunity**
As an Outbound Customer Service Representative with arenaflex's National Campaigns Unit, you will play a crucial role in communicating with shareholders on behalf of internal clients such as Computershare and Georgeson. This is a contested proxy meeting role where you will clarify information and guide investors to ensure their interests are accurately represented. Your primary responsibilities will include:
* Providing inbound, outbound, and email responses for shareholder communications
* Assisting investors in understanding contested proxy meetings, where one side questions management and suggests replacing the Board of Directors
* Communicating that the information from opposing sides is inaccurate and reassuring shareholders that management has their best interests at heart
* Directing shareholders to the appropriate platform for voting moving forward
* Promoting the message that shareholders should disregard conflicting information and trust management's decisions
**Key Responsibilities:**
* Provide exceptional customer service to shareholders via phone, email, and other communication channels
* Engage with shareholders professionally and effectively, addressing their concerns and providing clear guidance
* Clarify complex information and resolve issues in a timely and efficient manner
* Utilize Microsoft Office Suite and customer data entry tools to manage shareholder communications
* Participate in team chats and actively contribute to the success of the National Campaigns Unit
**Requirements:**
* High School Diploma or equivalent required
* 6 months+ years of customer service, data entry, or related experience
* Good speaking voice and excellent communication skills
* Ability to work in a fast-paced, dynamic environment
* Strong attention to detail and ability to correct grammar when needed
* Comfortable using Microsoft Office Suite and managing customer data entry
* Ability to actively participate in calls and team chats
**Equipment Requirements:**
* Windows 10 or 11 operating system
* USB headsets (no wireless)
* Dual monitors (optional but beneficial)
* Ability to come off mute when called on
* Internet Speed: 50 download/ 10 upload
**Pay and Benefits:**
* $20.00 per hour
* 3-month contract with potential for extension
* Eligibility for benefits, including medical, dental, and vision insurance, critical illness, accident, and hospital insurance, 401(k) retirement plan, life insurance, short and long-term disability, health spending account, transportation benefits, employee assistance program, and time off/leave (PTO, vacation, or sick leave)
**Work Environment:**
* Fully remote position with flexible scheduling
* Opportunity to work with a dynamic team and contribute to the success of arenaflex's National Campaigns Unit
* Collaborative and supportive work environment with a focus on customer satisfaction and excellence
**Application Deadline:**
This position is anticipated to close on February 28, 2025. We encourage interested candidates to apply early to ensure consideration.
**Equal Opportunity Employer:**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.
**How to Apply:**
To apply for this exciting opportunity, please submit your application through our website or by clicking on the link below:
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