At arenaflex, we're on a mission to empower individuals and organizations to thrive in a global environment. As a passionate advocate for exceptional customer experiences, you'll play a vital role in our call center team, connecting clients with interpreters and providing top-notch support. If you're a customer service enthusiast with a knack for delivering satisfaction, we want to hear from you!
**About arenaflex**
arenaflex is a leading provider of language-based services, founded in 1991 by Laura K.T. Schriver. With over 240 employees and a network of more than 3,000 Independently Contracted global linguists, we cater to the multicultural communication needs of over 2,000 clients worldwide, in over 230 languages, across virtually every industry segment. Our commitment to employee development and advancement opportunities has earned us a reputation as a premier employer in the industry.
**The Role**
As an Overnight Call Center Customer Service Representative, you'll be responsible for:
* Assisting clients by gathering accurate information and connecting them with an interpreter over the phone
* Handling high-volume calls with a pleasant and efficient demeanor
* Providing exceptional customer service that exceeds expectations
* Maintaining confidentiality of sensitive information
* Working collaboratively with our team to ensure seamless communication and support
**Requirements**
To succeed in this role, you'll need:
* A high school diploma or equivalent
* Proven success in a previous customer service or call center position
* Strong computer skills and ability to learn new software
* Ability to work remotely in emergency situations (due to the ongoing COVID-19 pandemic, we're currently working remotely, but anticipate a partial return to our Horsham office when it's safe to do so)
* A personal computer with a working camera and internet connection (required for remote work)
* Ability to deliver a highly satisfying customer experience
**Qualifications**
While multi-language capability is not required, we encourage applicants with language skills to apply. If you're a customer service enthusiast with a passion for delivering exceptional experiences, we want to hear from you!
**Benefits and Perks**
As a full-time employee at arenaflex, you'll enjoy a comprehensive benefits package, including:
* Medical, Dental, and Vision coverage
* 401(k) with partial match
* Other employer-covered benefits
* Competitive salary and opportunities for advancement
* A dynamic and supportive work environment
**Work Environment and Culture**
At arenaflex, we pride ourselves on our casual and friendly atmosphere, where employees feel valued and empowered to grow. Our Horsham office is conveniently located, with ample free parking and beautiful landscaping. We're committed to creating a workplace that's inclusive, diverse, and supportive of all employees.
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer/Veterans/Disabled. We're committed to providing a fair and inclusive hiring process, and we welcome applications from qualified candidates without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status. EEO IS THE LAW
**How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we want to hear from you! Apply now by clicking the link below:
Apply Job!
**Contact Information**
If you require a reasonable accommodation as part of the employment selection process, please contact Stefan Suchanec at 800.305.9673.
**Note**
arenaflex is a government contractor, and subject to the vaccine mandate signed into law by the President of the United States. Proof of vaccination is required for this position.
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