Are you a highly motivated and detail-oriented individual with excellent communication skills? Do you thrive in a fast-paced environment where no two days are the same? If so, we encourage you to apply for the Experienced Overnight Customer Care Center Agent position at arenaflex in Minneapolis, MN. As a key member of our team, you will be responsible for providing exceptional customer service, resolving issues, and ensuring the smooth operation of our facilities.
**About arenaflex**
arenaflex is a global leader in facility services and solutions, dedicated to creating a cleaner, healthier, and more sustainable world. With a rich history dating back to 1909, we have grown to become one of the largest providers of essential services, serving over 20,000 clients across various industries. Our comprehensive services include janitorial, engineering, parking, electrical and lighting, energy and electric vehicle charging infrastructure, HVAC and mechanical, landscape and turf, and mission critical solutions.
**Job Summary**
As an Experienced Overnight Customer Care Center Agent, you will be responsible for providing exceptional customer service, resolving issues, and ensuring the smooth operation of our facilities. You will work closely with our team to address customer concerns, respond to calls for assistance, and maintain accurate records. This is a remote work opportunity, allowing you to work from the comfort of your own home.
**Key Responsibilities**
* Respond to calls for assistance onsite or via remote access, providing exceptional customer service and resolving issues in a timely and professional manner
* Monitor SkiData for warnings and initiate corrective actions to ensure the smooth operation of our facilities
* Monitor Paystation Banknote containers and cash out as needed, maintaining accurate records and ensuring compliance with company policies
* Prepare daily and weekly reports as directed, providing detailed information on facility operations and customer interactions
* Maintain activity logs, documenting all interactions and issues resolved
* Enter comments for actions taken in Dynacount event log, ensuring accurate records and compliance with company policies
* Repair equipment as needed or contact vendor as needed, ensuring minimal downtime and optimal facility performance
* Notify Facility Manager of any situations that cannot be resolved by the Attendant, CC server problems, unable to connect to a facility, etc.
* Other duties as assigned, including participating in training and development programs to enhance skills and knowledge
**Minimum Requirements**
* Experience with SkiData equipment, including installation, maintenance, and troubleshooting
* Knowledge of Dynacount Systems, including software and hardware components
* Good mechanical aptitude, with the ability to perform routine maintenance and repairs
* Valid driver's license, with a clean driving record
* Basic computer skills, including proficiency in Microsoft Office Excel and Word
* Excellent English verbal and written communication skills, with the ability to interact with customers and colleagues in a professional and courteous manner
* Self-motivated individual, with the ability to work independently and as part of a team
* Strong attention to detail and excellent analytical skills, with the ability to identify and resolve issues in a timely and professional manner
**Physical Demands**
* Sit for extended periods of time, with the ability to stand and move around as needed
* Use hands to write reports and perform needed maintenance, with the ability to lift or move up to 25 pounds
* Hear the "average" customer in an average parking exit lane environment, with the ability to speak and be heard by the "average" customer in the "average" exit lane environment
* Climb stairs or run short distances, with the ability to bend, twist, and walk as needed
**Reporting and Documentation**
* Any situation which is a life-threatening emergency should be reported immediately to 911, with the ability to contact our security control center for assistance
* If unable to reach your supervisor, try to reach their manager or follow the posted call list
* Report any equipment failures that you addressed and solved or that were reported and addressed by vendor
* Report any observed or suspected violations of company policy
* Report any un-safe work practice or un-safe situation that you observe
* Report any crime, vandalism, or damage you observe
* Ability to relay in writing any observed operational difficulties or situations and be able to provide suggestions for solutions
* Accountable for accurate performance of all assigned duties and ability to respond appropriately to changing situations
**Benefits and Perks**
* Competitive salary and benefits package, including medical, dental, and vision insurance
* 401(k) retirement plan with company match
* Paid time off and holidays
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
**How to Apply**
If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for the Experienced Overnight Customer Care Center Agent position at arenaflex in Minneapolis, MN. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives. arenaflex participates in the U.S. Department of Homeland Security E-Verify program, ensuring that all employees are eligible to work in the United States.
Apply for this job