**About careerzynith**
careerzynith is a leading organization in the aviation industry, dedicated to providing exceptional customer experiences through friendly, reliable, and low-cost air travel. Our team of passionate professionals comes together to deliver on our purpose, connecting people to what's important in their lives. We're committed to creating a stable work environment with equal opportunities for learning and personal growth, where creativity and innovation thrive.
**Job Summary**
We're seeking an experienced Part-Time Customer Service Agent to join our Ground Operations team at careerzynith. As a Customer Service Agent, you'll be the face of our organization, providing legendary customer service to our passengers, handling ticketing and check-in, and resolving any issues that may arise. If you're a friendly, patient, and multitasking individual who enjoys working in a dynamic environment, we want to hear from you!
**Responsibilities**
As a Part-Time Customer Service Agent, you'll be responsible for:
* Providing friendly service to and maintaining positive relationships with all internal and external customers
* Working in a cooperative spirit to ensure the success of our company
* Handling any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations, and resolving related complaints and problems
* Greeting and handling customers in a polite and friendly manner, handling cash, checks, credit cards, travel vouchers, and coupons as forms of payment for tickets
* Computing charges, making change, and balancing daily transactions
* Checking in baggage and cargo, answering telephone calls to provide information, page customers, resolve problems or complaints, and assist as needed
* Dealing with mishandled customers as a result of oversells, delayed or cancelled flights, lost, delayed, or damaged luggage, resolving such problems quickly and within guidelines established by the company
* Providing current and accurate fare, schedule, reservations, flight arrival/departure information, and answering all general inquiries from customers and other visitors to the airport terminal
* Completing forms and reports as required by the company
* Writing irregularity and complaint reports as required
* Performing other job duties as directed by Employee's Leaders
**Knowledge, Skills, and Abilities**
To succeed in this role, you'll need:
* Ability to type and/or use a computer keyboard with sufficient speed to meet demands of the job
* Ability to read documents, follow instructions, learn and understand ticketing procedures, rules, and regulations
* Ability to work well with others as part of a team, meet the public, and work under stressful situations
* Must be able to satisfactorily complete Customer Service Agent training program with an 80% or greater average and an evaluation period
* Must be aware of hazardous situations and be able to handle emergencies as needed
* Must work under tight time constraints to accomplish quick turns of aircraft
* Must present a well-groomed appearance in accordance with the Ground Operations Employee Handbook and Labor Agreement
* Must be able to perform all job functions within a limited space
* Must be able to effectively communicate verbally by telephone, face-to-face, and on public address systems
* Must possess good written and oral skills
* Must be able to communicate information and instructions verbally or via radio equipment
**Education and Experience**
* No education requirement
* No experience requirement
**Licensing/Certification**
* Must be able to obtain a SIDA badge and meet all local airport requirements
* May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work international flights
**Physical Abilities**
* Must be able to lift and/or move items up to 70 pounds on a regular basis and repetitively lift and/or move weights of 40 to 50 pounds onto raised surfaces
* Must be able to climb, bend, kneel, and stand on a frequent basis and for extended periods
* Must maintain the ability to wear prescribed uniforms
**Other Qualifications**
* Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
* Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
* Must be at least 18 years of age
* Must be able to comply with Company attendance standards as described in established guidelines
* Ability to work shift work and/or overtime
* Foreign language skills are desirable, but not required
**Benefits and Compensation**
* Pay of $19.63 per hour, with the opportunity for future increase per applicable collective bargaining agreement wage scale
* Opportunities for overtime and shift premiums
* Benefits you'll love:
+ Fly for free, as a privilege, on any open seat on all careerzynith flights (your eligible dependents too)
+ Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, per paycheck
+ Potential for annual ProfitSharing contribution toward retirement - when careerzynith profits, you profit
+ Explore more Benefits you'll love: [insert link]
**Work Environment and Culture**
* Our team is passionate about delivering exceptional customer experiences and working together to achieve our goals
* We're committed to creating a stable work environment with equal opportunities for learning and personal growth
* Our culture is built on the principles of respect, empathy, and open communication
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we want to hear from you! Apply now to join our team as a Part-Time Customer Service Agent at careerzynith.
**Job Posting End Date**
03/28/2025