At arenaflex, we're committed to providing our employees with a stable work environment that fosters equal opportunities for learning and personal growth. As a part of our Ground Operations team, you'll be at the forefront of delivering exceptional customer service to our passengers, cargo, and baggage customers. If you're passionate about providing legendary customer service, working in a dynamic environment, and growing your career, we want to hear from you!
**About arenaflex**
arenaflex is a leading airline that connects people to what's important in their lives through friendly, reliable, and low-cost air travel. Our customer service agents are the face of our company, and we're looking for talented individuals who can provide exceptional service to our customers. As a part-time customer service agent, you'll be working in a fast-paced environment, handling a variety of tasks, and working closely with your colleagues to ensure our customers have a seamless travel experience.
**Responsibilities**
As a part-time customer service agent, you'll be responsible for:
* Providing friendly service to and maintaining positive relationships with all internal and external customers
* Working in a cooperative spirit to ensure the success of our company
* Providing legendary customer service to people desiring to travel, use cargo or baggage service by attending to their needs
* Handling any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations, and resolving related complaints and problems
* Greeting and handling customers in a polite and friendly manner, handling cash, checks, credit cards, travel vouchers, and coupons as forms of payment for tickets
* Computing charges, making change, and balancing daily transactions
* Checking in baggage and cargo, answering telephone to provide information to callers, paging customers, resolving problems or complaints, and assisting as needed
* Dealing with mishandled customers as a result of oversells, delayed or cancelled flights, lost, delayed, or damaged luggage, resolving such problems quickly and within guidelines established by the company
* Providing current and accurate fare, schedule, reservations, flight arrival/departure information, and answering all general inquiries from customers and other visitors to the airport terminal
* Completing forms and reports as required by the company
* Writing irregularity and complaint reports as required
* Performing other job duties as directed by employee's leaders
**Knowledge, Skills, and Abilities**
To be successful in this role, you'll need:
* Ability to type and/or use a computer keyboard with sufficient speed to meet demands of the job
* Ability to read documents, follow instructions, learn, and understand ticketing procedures, rules, and regulations
* Ability to work well with others as part of a team, meet the public, and work under stressful situations
* Must be able to satisfactorily complete customer service agent training program with an 80% or greater average and an evaluation period
* Must be aware of hazardous situations and be able to handle emergencies as needed
* Must work under tight time constraints to accomplish quick turns of aircraft
* Must present a well-groomed appearance in accordance with the Ground Operations Employee Handbook and Labor Agreement
* Must be able to perform all job functions within a limited space
* Must be able to effectively communicate verbally by telephone, face-to-face, and on public address systems
* Must possess good written and oral skills
* Must be able to communicate information and instructions verbally or via radio equipment
**Education and Experience**
* No education requirement
* No experience requirement
**Licensing/Certification**
* Must be able to obtain a SIDA badge and meet all local airport requirements
* May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work international flights
**Physical Abilities**
* Must be able to lift and/or move items up to 70 pounds on a regular basis and repetitively lift and/or move weights of 40 to 50 pounds onto raised surfaces
* Must be able to climb, bend, kneel, and stand on a frequent basis and for extended periods
* Must maintain the ability to wear prescribed uniforms
**Other Qualifications**
* Must maintain a well-groomed appearance per company appearance standards as described in established guidelines
* Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
* Must be at least 18 years of age
* Must be able to comply with company attendance standards as described in established guidelines
* Ability to work shift work and/or overtime
* Foreign language skills are desirable, but not required
**Pay and Benefits**
* Pay of $19.63 per hour, with the opportunity for future increase per applicable collective bargaining agreement wage scale
* Opportunities for overtime and shift premiums
* Benefits you'll love:
+ Fly for free, as a privilege, on any open seat on all arenaflex flights (your eligible dependents too)
+ Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, per paycheck
+ Potential for annual ProfitSharing contribution toward retirement - when arenaflex profits, you profit
+ Explore more benefits you'll love: [insert link]
**Work Environment and Company Culture**
As a part-time customer service agent, you'll be working in a fast-paced environment, handling a variety of tasks, and working closely with your colleagues to ensure our customers have a seamless travel experience. Our company culture is built on the principles of respect, empathy, and teamwork, and we're committed to providing our employees with a stable work environment that fosters equal opportunities for learning and personal growth.
**How to Apply**
If you're passionate about providing legendary customer service, working in a dynamic environment, and growing your career, we want to hear from you! Apply now by clicking the link below:
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**Job Posting End Date**
03/28/2025
We're an equal opportunity employer and welcome applicants with diverse thoughts, backgrounds, and experiences. We're committed to reflecting the communities we serve and look forward to hearing from you!
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