At arenaflex, we're not just looking for seasonal help – we're looking for team members who share our passion for delivering exceptional customer experiences. As a Seasonal Part-Time Customer Service Representative, you'll play a vital role in helping us transform the way healthcare is administered in the United States. If you're a motivated and customer-focused individual with a strong work ethic, we encourage you to apply for this exciting opportunity.
**About arenaflex**
arenaflex is a leading provider of innovative technology and services that uniquely solve critical healthcare payer challenges. Our commitment to a people-first approach shapes everything we do, from collaborating as a team to serving our valued clients. We believe that creating a vibrant and human-centric environment can inspire engagement, empower our team members, and ignite a sense of purpose in all that we accomplish.
**Purpose and Scope**
As a Seasonal Part-Time Customer Service Representative, you'll be responsible for receiving, investigating, and responding to all member inquiries and resolving member problems and/or complaints in a timely and accurate manner. You'll work closely with our team to provide exceptional customer service, drive our culture through values, and develop positive relationships with our clients.
**Job Specifics**
* **Schedule:** 20 hours total, with two 8-hour shifts on Saturdays and Sundays, and an additional 4-hour shift scheduled for coverage during peak business hours.
* **Shift 1:** 8:00 AM to 4:30 PM EST
* **Shift 2:** 1:30 PM to 10:00 PM EST
* **Duration:** October 2024 through January 2025
* **Time Off:** No long-term planned time off during the assignment
* **Availability:** This role requires availability on weekends and adherence to the specified schedule and training period.
**Who You Are**
At arenaflex, you're more than just a seasonal employee – you're part of the team. We're looking for unique individuals who share our values and are passionate about delivering exceptional customer experiences. If you're a motivated and customer-focused individual with a strong work ethic, we encourage you to apply for this exciting opportunity.
**Once You Work Your 'Season'**
You'll be eligible for priority consideration to return for future seasonal hiring periods if you have a 13-week break in service prior to working again. You'll also have access to opportunities for regular full-time roles when they become available.
**Principal Responsibilities and Duties**
* **Answers and tracks telephone calls** within established department standards
* **Tracks all existing member calls** within the IKA database, ensuring that documentation is concise and factual
* **Responsible for fully understanding** all lines of business benefits, medical management processes, demographic change processes, and process for changing Primary Care Physicians (PCP)
* **Answer 'entry level' claims inquiries**
* **Takes 'Over the Counter' (OTC) orders** for products and diabetic supplies
* **Understands and processes 'entry level' enrollment and disenrollment procedures**
* **Enters prospective members** into our software database
* **Maintains appropriate current source documents and reference documents**
* **Interacts professionally** with other employees, customers, and suppliers
* **Works effectively as a team contributor** on all assignments
* **Works independently** while understanding the necessity for communicating and coordinating work efforts with other employees and organizations
* **As required, re-directs calls** to appropriate department
**Customer Service**
* **Responsible for driving the arenaflex culture** through values and customer service standards
* **Accountable for outstanding customer service** to all external and internal contacts
* **Develops and maintains positive relationships** through effective and timely communication
* **Takes initiative and action** to respond, resolve, and follow up regarding customer service issues with all customers in a timely manner
**Education, Experience, and Required Skills**
* **Ability to read and interpret documents** and calculate figures and amounts
* **Strong typing skills** (40-60WPM)
* **Ability to manage all customer questions/issues** while maintaining the highest level of professionalism, provide thoughtful prompt resolution with empathy, poise a consistent voice with the ongoing goal of establishing a positive customer experience
* **Must be self-driven** with a positive outlook and have the ability to demonstrate confidence, tact, patience, and diplomacy while dealing with customers
* **Ability to follow directions** and complete tasks accurately as well as accept supervisory input and constructive criticism
* **Ability to toggle between different systems** to gather information and provide updates
* **Excellent oral and written communication skills**, including good grammar, voice, and diction
* **Proficient in MS Office**, including basic computer and keyboarding skills
* **Excellent customer service skills** (friendly, courteous, and helpful)
* **High school diploma or general education degree (GED)** required
* **Minimum of six months to one-year related experience** required
* **An equivalent combination of education, training, and experience**
**What We Offer**
* **100% remote work opportunity**
* **Competitive hourly rate**
* **Opportunities for career growth and development**
* **Access to training and development programs**
* **Collaborative and supportive work environment**
* **Flexible scheduling to accommodate your needs**
* **Opportunities for advancement to regular full-time roles**
**How to Apply**
If you're a motivated and customer-focused individual with a strong work ethic, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application.
[Apply Now](https://remotejobs.trendingnewsgo.com/register-candidate/)
We look forward to hearing from you!
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