Join careerzynith, a pioneering force in the internet service industry, as we seek a highly skilled and motivated PART-TIME Customer Support Representative to join our Weekend Overnight Shift team. Based in a remote location, this role offers a unique opportunity for professional and personal growth, combining a competitive salary with a dynamic work environment.
**About careerzynith**
careerzynith is the trusted choice for discerning internet users who demand the best. We empower our customers with remarkably fast, exceptionally reliable Internet service, delivering it with unbeatable 99.99% uptime and uncommonly responsive customer support. careerzynith is a refreshing alternative to the never-ending headaches and hassles of dealing with the usual suspects. As the largest independent (and highest rated!) MDU-focused ISP in the country, we're revolutionizing the way people get and stay online... today, tomorrow, and beyond.
**Our Mission**
At careerzynith, we're committed to providing exceptional customer experiences, fostering a culture of innovation, and driving growth through teamwork and collaboration. We're passionate about delivering the best internet services, and we're looking for like-minded individuals to join our team.
**Job Summary**
We're seeking a part-time (Friday nights and Saturday nights) phone support specialist to join our Weekend Overnight Shift team. As a Customer Support Representative, you'll play a critical role in delivering exceptional customer experiences, troubleshooting network issues, and providing expert advice on computer hardware, software, and wireless routers. If you have a basic understanding of computer hardware and software, a strong interest in computers/networking, and excellent customer service skills, we're willing to train you in advanced skills.
**Essential Duties and Responsibilities**
* Overnight weekend shift required (approximately 10pm-7am Friday and Saturday nights)
* Configure and troubleshoot wired and wireless network issues for customers over the phone
* Recognize and understand how to configure customers' equipment to connect to the Internet via a wireless router, which may include connecting standard consumer electronic devices such as streaming devices, computers, laptops, tablets, smartphones, and more
* Provide a high level of customer service, educate customers on the use of products and services, and recommend products and services to meet customer needs
* Conduct follow-up calls to customers with recent completed service requests or calls
* Reply to customer email inquiries
* Work with customers to sign up for new service and resolve basic billing issues
* Troubleshoot advanced networking protocols within the company network
**Qualifications**
* High School Diploma or equivalent education
* Requires either previous networking or telephone customer service/support experience
* A basic understanding of computer hardware and software and consumer wireless routers
* High ethical standards, strong work ethic with an emphasis on team commitment, respect for others, the ability to acknowledge and build on others' ideas, and support for group decisions
* Must have the ability to solve problems with patience and a positive approach
* Self-motivated, detail-oriented, and organized with the ability to work efficiently to meet deadlines
**Skills and Competencies**
* Excellent communication and interpersonal skills
* Strong problem-solving and analytical skills
* Ability to work in a fast-paced environment with multiple priorities
* Proficiency in computer hardware, software, and wireless routers
* Strong customer service skills with a focus on resolving issues efficiently and effectively
* Ability to work independently and as part of a team
* Strong organizational and time management skills
**Career Growth Opportunities and Learning Benefits**
At careerzynith, we're committed to helping our employees grow and develop their skills. As a Customer Support Representative, you'll have access to:
* Ongoing training and development programs to enhance your skills and knowledge
* Opportunities for career advancement and professional growth
* A dynamic and supportive work environment that encourages collaboration and innovation
* A comprehensive benefits package, including health insurance, retirement savings, and paid time off
**Work Environment and Company Culture**
careerzynith is a remote-based company, offering a flexible and dynamic work environment that allows you to work from the comfort of your own home. Our company culture is built on a foundation of teamwork, innovation, and customer-centricity. We're passionate about delivering exceptional customer experiences and fostering a culture of growth and development.
**Compensation and Benefits**
* Salary: $16 - $18 / hour + Bonus Opportunities
* Part-time sick leave
* Comprehensive benefits package, including health insurance, retirement savings, and paid time off
* Ongoing training and development programs to enhance your skills and knowledge
* Opportunities for career advancement and professional growth
**Ready to Apply?**
If you're a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We're excited to review your application and look forward to welcoming you to the careerzynith team.