**Job Summary:**
We are seeking an experienced and customer-focused Part-Time Outlet Customer Service Associate to join our arenaflex Outlet team in Bridgeton, MO. As a key member of our team, you will provide exceptional customer service, assist customers with their shopping needs, and contribute to the overall success of our store. If you are a people person with a passion for delivering outstanding customer experiences, we encourage you to apply for this exciting opportunity.
**About arenaflex:**
arenaflex is a leading home improvement retailer dedicated to helping customers improve their homes and lives. With a commitment to quality, service, and value, we strive to be the go-to destination for all home improvement needs. Our Outlet stores offer a wide range of products at discounted prices, making it easier for customers to find the best deals on the items they need.
**Responsibilities:**
As a Part-Time Outlet Customer Service Associate, you will be responsible for:
* Providing SMART customer service at all times through the daily execution of arenaflex Outlet's customer service standards
* Seeking out customers to understand their needs and assisting them in locating, demonstrating, selecting, carrying, and/or loading merchandise
* Listening to and responding knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary
* Demonstrating sincere appreciation to customers and communicating information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to arenaflex Outlet programs
* Providing prompt support to all checkout functions, call buttons, departmental pages, or requests for assistance
* Writing customer contracts and invoices for equipment rental
* Cross-functionally training in other areas of the Outlet to help deliver the best customer service
* Generating leads for Project Specialist Exterior (PSE) programs by actively engaging customers in their project needs
* In-stock and down stocking merchandise by looking for empty areas on shelves and replenishing supplies
* Preparing merchandise in department of responsibility based on customer requirements/specifications
* Maintaining a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates
* Adhering to all safety requirements relevant to one's regular job duties
* Operating store equipment as needed depending on one specific role and department
* Providing exceptional customer service by applying SEEK – LEARN – BUILD to all customer interactions
* Assisting Pro customers to find product by walking the customer to the correct aisle and bay
* Assisting Pro customers with loading product in the aisle and then into their vehicles to provide a faster "in and out" shopping experience
* Understanding Pro Loyalty, Pro Credit, MSH, Volume Savings, and Pro Delivery programs and using the SMART phone and sales terminal to enroll customers into these beneficial programs
* Using the point-of-sale terminals to process walk-up, phone, email, and online orders and calling vendors to verify product availability and cost as needed
* Completing freight and merchandising fulfillments, physically moving stock as it is delivered, scheduling shipments when necessary, and checking the quality and accuracy of orders
* Processing returns to the Distribution Centers and appropriately disposing/returning items
* Coordinating and supporting deliveries from beginning to end, serving as the expert for answering questions and solving problems related to deliveries
* Inspecting merchandise prior to loading and delivery, preparing merchandise and loads for delivery, supporting planned delivery routes, verifying invoices against items loaded, and assisting with product connections or returns
* Inspecting and cleaning interior areas (e.g., bathrooms, breakrooms, hallways) as well as exterior areas (e.g., parking lots) (as needed)
* Keeping staff and customers safe by walking the store to check for leaks, spills, and unsafe displays, fixing equipment and facilities, and performing preventative maintenance
**Essential Qualifications:**
* High school diploma or equivalent required
* 1-2 years of customer service experience in a retail or similar environment
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and provide exceptional customer service
* Basic math skills and accuracy with handling cash and operating a cash register
* Ability to lift up to 50 pounds and stand for long periods of time
* Availability to work a variety of shifts, including weekends and holidays
**Preferred Qualifications:**
* Previous experience in a home improvement or retail environment
* Knowledge of arenaflex products and services
* Basic computer skills and familiarity with point-of-sale systems
* Ability to work independently and as part of a team
* Strong problem-solving and conflict resolution skills
**Skills and Competencies:**
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and provide exceptional customer service
* Basic math skills and accuracy with handling cash and operating a cash register
* Ability to lift up to 50 pounds and stand for long periods of time
* Strong problem-solving and conflict resolution skills
* Ability to work independently and as part of a team
* Basic computer skills and familiarity with point-of-sale systems
**Career Growth Opportunities and Learning Benefits:**
* arenaflex offers a comprehensive training program to help you develop your skills and advance your career
* Opportunities for advancement to leadership roles and specialized positions
* Competitive pay and benefits package
* Discounts on arenaflex products and services
* Opportunities for professional development and continuing education
**Work Environment and Company Culture:**
* arenaflex is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law
* Our company culture values diversity, inclusion, and respect for all employees and customers
* arenaflex is committed to providing a safe and healthy work environment for all employees
* Opportunities for professional development and continuing education
**Compensation, Perks, and Benefits:**
* Competitive hourly rate
* Discounts on arenaflex products and services
* Opportunities for advancement and career growth
* Comprehensive training program
* Paid time off and holidays
* Health insurance and other benefits
**How to Apply:**
If you are a motivated and customer-focused individual with a passion for delivering outstanding customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
Apply for this job