**Join the arenaflex Team and Deliver Exceptional Customer Service in a Dynamic Outlet Environment!**
Are you passionate about delivering top-notch customer service and creating memorable shopping experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join the arenaflex team as a Part-Time Outlet Customer Service Associate in our Bridgeton, MO location!
**About arenaflex**
arenaflex is a leading home improvement retailer dedicated to helping customers improve their lives through quality products and exceptional service. With a commitment to innovation, sustainability, and community involvement, we strive to be the go-to destination for all home improvement needs. Our team of passionate and dedicated professionals is the backbone of our success, and we're excited to welcome like-minded individuals to our family!
**Key Responsibilities:**
As a Part-Time Outlet Customer Service Associate, you will be the face of arenaflex, providing exceptional customer service and ensuring a positive shopping experience for our valued customers. Your responsibilities will include:
* Providing SMART customer service at all times through the daily execution of arenaflex Outlet programs
* Seeking out customers to understand their needs and assisting in locating, demonstrating, selecting, carrying, and/or loading merchandise
* Listening to and responding knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary
* Demonstrating sincere appreciation to customers and communicating information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to arenaflex Outlet programs
* Providing prompt support to all checkout functions, call buttons, departmental pages, or requests for assistance
* Writing customer contracts and invoices for equipment rental
* Cross-functionally training in other areas of the Outlet to help deliver the best customer service
* Generating leads for Project Specialist Exterior (PSE) programs by actively engaging customers in their project needs
* In-stock, using store systems to prioritize loads, print pricing labels, and to look up items or item numbers for price and inventory information
* Down stocks merchandise by looking for empty areas on shelves and replenishing supplies
* Preparing merchandise in department of responsibility based on customer requirements/specifications
* Clean and Safe Stores, monitoring merchandise entering and leaving the store entrances and exits and assisting customers or associates who trigger the alarm
* Detecting common signs of shoplifting, theft, and other security risks, and promptly communicating them to management and/or Asset Protection
* Ensuring compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas
* Maintaining a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates
* Adhering to all safety requirements relevant to one's regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices
* Operating store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, iPhone, copiers, fax machines, computers, CCTV surveillance system, pallet jacks, electric lifts, compacter baler)
* Providing exceptional customer service by applying SEEK – LEARN – BUILD to all customer interactions
* Assisting Pro customers to find product by walking the customer to the correct aisle and bay
* Assists Pro customers with loading product in the aisle and then into their vehicles to provide a faster “in and out” shopping experience
* Understanding Pro Loyalty, Pro Credit, MSH, Volume Savings and Pro Delivery programs. Uses the SMART phone and sales terminal to enroll customers into these beneficial programs
* Uses the point-of-sale terminals to process walk up, phone, email, and online orders. Calls vendors to verify product availability and cost as needed
* Completing freight and merchandising fulfillments, physically moves stock as it is delivered, schedules shipments when necessary, and checks the quality and accuracy of orders
* Processes returns to the Distribution Centers and appropriately disposes/returns items
* Coordinates and supports deliveries from beginning to end, serving as the expert for answering questions and solving problems related to deliveries
* Inspects merchandise prior to loading and delivery, prepares merchandise and loads for delivery, supports planned delivery routes, verifies invoices against items loaded, and assists with product connections or returns
* Inspects and cleans interior areas (e.g., bathrooms, breakrooms, hallways) as well as exterior areas (e.g., parking lots) (as needed)
* Keeps staff and customers safe by walking the store to check for leaks, spills, and unsafe displays, fixes equipment and facilities, and performs preventative maintenance
**Essential Qualifications:**
* High school diploma or equivalent required
* 1-2 years of customer service experience in a retail or similar environment
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced, dynamic environment
* Strong problem-solving and conflict resolution skills
* Ability to lift up to 50 pounds and stand for long periods
* Basic math skills and accuracy with handling cash and operating a cash register
* Ability to work a flexible schedule, including weekends and holidays
**Preferred Qualifications:**
* Previous experience in a home improvement or retail environment
* Knowledge of arenaflex products and services
* Basic computer skills and familiarity with point-of-sale systems
* Ability to work independently and as part of a team
* Strong attention to detail and organizational skills
**Skills and Competencies:**
* Excellent customer service skills
* Strong communication and interpersonal skills
* Ability to work in a fast-paced, dynamic environment
* Strong problem-solving and conflict resolution skills
* Basic math skills and accuracy with handling cash and operating a cash register
* Ability to lift up to 50 pounds and stand for long periods
* Basic computer skills and familiarity with point-of-sale systems
* Ability to work independently and as part of a team
* Strong attention to detail and organizational skills
**Career Growth Opportunities and Learning Benefits:**
As a Part-Time Outlet Customer Service Associate, you will have the opportunity to develop your skills and knowledge in a dynamic and supportive environment. arenaflex offers a range of training programs and resources to help you succeed, including:
* Comprehensive onboarding program
* Ongoing training and development opportunities
* Mentorship and coaching from experienced colleagues
* Opportunities for advancement and career growth
* Competitive compensation and benefits package
**Work Environment and Company Culture:**
arenaflex is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. Our team members are passionate about delivering exceptional customer service and creating memorable shopping experiences. We strive to be a leader in our industry and a great place to work.
**Compensation, Perks, and Benefits:**
arenaflex offers a competitive compensation and benefits package, including:
* Competitive hourly rate
* Opportunities for advancement and career growth
* Comprehensive benefits package, including medical, dental, and vision insurance
* 401(k) retirement plan with company match
* Paid time off and holidays
* Employee discounts and perks
**How to Apply:**
If you're passionate about delivering exceptional customer service and creating memorable shopping experiences, we invite you to apply for the Part-Time Outlet Customer Service Associate position at arenaflex in Bridgeton, MO. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
**Equal Opportunity Employer:**
arenaflex is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
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