At arenaflex, we are committed to delivering exceptional customer service to our health plan partners and their members. As a Part-Time Remote Call Center Customer Service Representative, you will play a vital role in providing prompt and courteous support to our members, addressing their inquiries about our transportation services. If you possess excellent communication skills, empathy, and attention to detail, we encourage you to apply for this exciting opportunity to join our team.
**About arenaflex**
arenaflex is a leading provider of innovative healthcare solutions, dedicated to improving the lives of our members and their families. Our mission is to deliver exceptional customer service, while fostering a culture of empathy, understanding, and respect. As a remote employee, you will be part of a dynamic team that values flexibility, work-life balance, and continuous learning.
**Job Summary**
As an arenaflex Customer Service Representative, you will be responsible for handling inbound calls from health plan members and representatives, addressing their inquiries about our transportation services. You will work closely with our leadership team to ensure that our members receive prompt and courteous support, while adhering to all HIPAA and compliance protocols. If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
**Key Responsibilities**
* Handle inbound calls from health plan members and representatives, addressing their inquiries about our transportation services
* Meet or exceed productivity metric goals, including Average Handle Time, Quality Assurance, Calls per hour, and Customer Satisfaction after call survey
* Follow all HIPAA and compliance protocols to ensure the protection of all members' protected health information (PHI)
* Escalate transportation and customer service concerns to contact center leadership team
* Provide prompt and courteous support to our members, addressing their inquiries and resolving their issues in a timely and professional manner
* Collaborate with our leadership team to ensure that our members receive exceptional customer service, while adhering to all compliance protocols
**Requirements**
* Minimum of 6 months of inbound Contact Center experience or transferable healthcare experience
* High School degree or equivalent
* Must be able to sit for 4 hours or more a day wearing a headset
* Must have a secure, quiet, distraction-free workspace, without any conflicting responsibilities during scheduled work shift (conflicting responsibilities may include caring for family members)
* CSR's must have a download speed of 80 to 100-mbps and upload speed of 12 to 20-mbps
* Excellent written, communication, and data entry skills
* Moderate experience in Microsoft Teams, Outlook, and Word
* Must be able to adapt to high and fast-paced call volume
**Essential Skills and Competencies**
* Excellent communication and interpersonal skills
* Strong problem-solving and analytical skills
* Ability to work in a fast-paced environment with multiple priorities
* Strong attention to detail and organizational skills
* Ability to adapt to new technologies and systems
* Strong customer service skills, with a focus on empathy and understanding
* Ability to work independently and as part of a team
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we are committed to the growth and development of our employees. As a remote employee, you will have access to a range of learning and development opportunities, including:
* On-the-job training and coaching
* Regular feedback and performance evaluations
* Opportunities for career advancement and professional growth
* Access to online training and development resources
* Collaborative and supportive team environment
**Work Environment and Company Culture**
As a remote employee, you will work from the comfort of your own home, with a secure and quiet workspace. Our company culture values flexibility, work-life balance, and continuous learning. We are committed to creating a positive and supportive work environment, where our employees feel valued, respected, and empowered to succeed.
**Compensation, Perks, and Benefits**
* Competitive hourly rate of $16.50 per hour
* 401(k) matching program
* Dental insurance
* Health insurance
* Paid time off
* Referral program
* Vision insurance
* Work from home
**Shift and Availability**
* Part-Time remote position, with shifts ranging between 1pm-6pm Eastern Time
* Training schedules will be discussed during the virtual interview
* Must be available to work a minimum of 20 hours per week
**Application and Selection Process**
If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our online application portal. Our selection process will include a virtual interview, followed by a skills assessment and background check.
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer, committed to diversity and inclusion. We welcome applications from all qualified candidates, regardless of their background, culture, or identity.
**Application Question(s)**
* Are you willing to undergo a background check, in accordance with laws and regulations?
* Will you now, or in the future, require sponsorship for employment visa status (e.g. H-1B visa status)?
**Apply Now**
If you are ready to join our team and make a difference in the lives of our members, please submit your application today. We look forward to hearing from you!
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