At arenaflex, we're not just an auto glass company – we're a people-powered organization that's passionate about delivering extraordinary results and bringing unexpected happiness to our customers every day. We're seeking highly motivated and empathetic individuals to join our team as Part-Time Remote Customer Service Representatives. If you're looking for a fulfilling career that offers flexibility, growth opportunities, and a chance to make a real difference in people's lives, we invite you to explore this exciting opportunity.
**About arenaflex**
arenaflex has been a leader in the auto glass industry for over 75 years, with a rich history of innovation and customer-centricity. Our foundation is built on a passion for auto glass, but we're so much more than that. We're a company that values our people, fosters a culture of collaboration and creativity, and empowers our associates to grow and thrive in their careers. At arenaflex, you'll join a team that's dedicated to delivering exceptional customer experiences, driving business results, and making a positive impact in our communities.
**Job Summary**
As a Part-Time Remote Customer Service Representative, you'll play a critical role in delivering outstanding customer service to our policyholders, insurance agents, and auto glass shops. You'll be responsible for answering inbound calls, resolving customer complaints and concerns, and providing solutions to meet their needs. If you're a people person with excellent communication skills, a passion for customer service, and a willingness to learn and grow, we encourage you to apply for this exciting opportunity.
**Key Responsibilities**
* Professionally answer a variety of inbound calls from customers, policyholders, insurance agents, or auto glass shops using scripted prompts
* Accurately enter claim data into our production systems while on a live phone call
* Effectively and compassionately guide customers through the process of filing a glass claim by engaging in an authentic conversation that builds rapport and focuses on each customer's specific needs
* Verify customer insurance coverage and deductible amounts and communicate the information to the customer
* Assist customers with scheduling repair, replacement, and/or recalibration services at a arenaflex location or at a non-arenaflex shop while honoring the customers' preference
* Utilize systems and resources provided to enhance the overall customer experience
* Provide solutions to resolve customer complaints and concerns over the course of the call while presenting the most accurate product and service information
* Other duties assigned by leadership
**Professional Requirements**
* Must be comfortable working in a highly structured performance-based environment while demonstrating high ethical and confidentiality standards
* Knowledge of computer and telephone systems and the ability to operate those systems with confidence in a remote environment
* The desire to establish rapport and credibility with customers, stores, and peers with a caring heart and service mindset
* The ability to read and utilize provided scripting in a conversational and timely manner
* Demonstrates a high level of empathy and integrity by always doing the right thing
* Has an upbeat personality and can show an authentic willingness to assist our customers
* Previous experience working in a contact center or other customer service role
* 16+ years of age
* High School Diploma or equivalent, or actively enrolled
**Work from Home Requirements**
* Personal computer or laptop with Windows 10 or higher (Macs and Chromebooks are not compatible with our current systems)
* High Speed Internet that meets the following requirements:
+ Download Speed = 25 Mbps or higher
+ Upload Speed = 10 Mbps or higher
+ Ping = 50 ms or lower
+ Jitter = 20 ms or lower
* Ethernet cable and the ability to connect directly to your modem (cannot use wi-fi)
* USB wired headset
* Webcam
* Dedicated workspace free from background noise and interruptions
**What You'll Get**
* Pay is $16.50/hour and offers bonus opportunities
* A benefits package including 401(k) plan with company matching, paid volunteer day, and associate discounts
* Weekly pay checks!
* Up to $5,250 in tuition reimbursement per year
* Paid training and all the tools and resources you'll need to be successful
* View all our health, wealth, and life offerings at www.arenaflexbenefits.com
**Why arenaflex?**
* We're a people-powered organization that values our associates and fosters a culture of collaboration and creativity
* We're committed to delivering exceptional customer experiences and driving business results
* We offer a range of benefits and perks that support your physical, mental, and financial well-being
* We're a company that's passionate about making a positive impact in our communities and the world around us
**How to Apply**
If you're a motivated and empathetic individual who's passionate about customer service and wants to make a real difference in people's lives, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking on the "Apply for the job now!" link below.
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and welcomes everyone. We value our diverse workforce and suppliers, and we're proud to be an equal opportunity employer. Learn more at arenaflex.com/Careers.
**Reasonable Accommodation**
This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA, and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee, and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability.
**Other Qualifications**
Other qualifications may be required to ensure employment eligibility in accordance with local laws and regulations and with arenaflex policies and practices.
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