Introduction to arenaflex
arenaflex is a leading multi-specialty physician-led organization that has been providing access to extraordinary care for over two decades. With a network of over 600 doctors and advanced practice providers, we are committed to delivering high-quality patient care and improving the health and well-being of the communities we serve. Our organization is built on a foundation of excellence, compassion, and innovation, and we are seeking a talented and dedicated Remote Customer Service Specialist to join our After Hours Team.
Job Overview
As a Remote Customer Service Specialist at arenaflex, you will be the initial point of contact for patients, healthcare facilities, physicians, clinical staff, and practices, facilitating patient healthcare needs and providing exceptional customer service. This part-time role requires a minimum of 24 hours per week and offers a competitive benefits package, including part-time benefits eligibility and paid time off. If you have recent healthcare or customer service experience and are looking for a challenging and rewarding role, we encourage you to apply.
Key Responsibilities
- Navigate the electronic health record to obtain and validate historical information, capture and document demographic and financial information, and maintain accountability for accurate data entry while ensuring patient privacy and security as outlined by HIPAA.
- Manage a high volume of incoming calls from patients, healthcare providers, and facilities, ensuring resolution to the call and providing excellent customer service in a variety of situations.
- Leverage critical thinking with speed and accuracy to identify the reason for the call and take appropriate action based on caller need and acuity, researching complex issues in the electronic health record and consulting/escalating to clinical staff when necessary.
- Schedule patient visits based on complex provider preferences, verify and update insurance, and collect and document demographics, maintaining proficiency in and sharing knowledge of insurance basics, MyChart, and appointment instructions.
- Communicate directly with providers (physicians) to relay pertinent clinical information during after hours, documenting and sending messages to providers and clinical staff in the electronic health record for clinical-based needs.
Essential Qualifications
- High School Diploma or GED required
- 2-5 years of experience in healthcare or customer service preferred
- Typing speed of minimum 35 wpm with 90% accuracy required
- Ability to work in a constant state of alertness and in a safe manner, as this is a safety-sensitive position
- Must live within 1 hour of St. Louis, Missouri
Preferred Qualifications
- Recent healthcare experience, particularly in a customer-facing role
- Strong knowledge of electronic health records and insurance basics
- Excellent communication and critical thinking skills, with the ability to work in a fast-paced environment
- Ability to work effectively in a team environment and provide exceptional customer service in a variety of situations
Career Growth Opportunities and Learning Benefits
At arenaflex, we are committed to providing our employees with opportunities for growth and development, as well as a supportive and inclusive work environment. As a Remote Customer Service Specialist, you will have access to a range of training and development programs, including our BJC Institute for Learning and Development, to help you build your skills and advance your career. Additionally, you will be part of a dynamic and collaborative team that is passionate about delivering exceptional patient care and improving the health and well-being of our communities.
Work Environment and Company Culture
arenaflex is a values-driven organization that is committed to excellence, compassion, and innovation. We believe in fostering a work environment that is supportive, inclusive, and respectful, and we are dedicated to providing our employees with the resources and opportunities they need to succeed. As a Remote Customer Service Specialist, you will be working from home, but you will still be an integral part of our team and will have opportunities to connect with your colleagues and contribute to our mission.
Compensation, Perks, and Benefits
arenaflex offers a competitive compensation package, including part-time benefits eligibility and paid time off. You will also have access to a range of perks and benefits, including comprehensive medical, dental, vision, life insurance, and legal services, as well as disability insurance, pension plan, 401(k) plan, and tuition assistance. We are committed to providing our employees with a total rewards package that recognizes their contributions and supports their well-being.
Conclusion
If you are a motivated and compassionate individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity to join our After Hours Team as a Remote Customer Service Specialist. With a competitive compensation package, opportunities for growth and development, and a supportive and inclusive work environment, arenaflex is the perfect place to build your career and make a difference in the lives of our patients and communities. Apply today and take the first step towards a rewarding and challenging career with arenaflex!
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