At arenaflex, we're dedicated to providing high-quality medical products, services, and outstanding customer care to patients across the country. As a national leader in home medical equipment and services, we're committed to empowering patients to manage their health and treatment at home. We're seeking a dedicated and compassionate Patient Care Coordinator to join our Sleep Central (After Hours Call Center) team in Murray, KY.
**About arenaflex**
arenaflex is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. With hundreds of locations across 45 states, we're committed to delivering exceptional customer care and high-quality medical products to our patients.
**Job Summary**
We're seeking a Patient Care Coordinator to join our After Hours Call Center team. In this role, you'll be responsible for contacting patients regarding delivery of equipment, taking patient orders, verifying patient information, and placing orders in a timely manner. As a Patient Care Coordinator, you'll be the first point of contact for patients, providing exceptional customer service and ensuring that their needs are met.
**Key Responsibilities**
* Accurately transcribe patient profiles over the telephone, including data entry of information and possible outbound calling
* Obtain medically necessary documentation
* Process patient orders through our online pharmacy system
* Resolve tracking issues and reschedule shipping orders for patients
* Troubleshoot problems based on patient input regarding the scope and/or magnitude of failure
* Verify orders are complete
* Perform other duties as assigned
**Qualifications**
* High school diploma or GED equivalent
* Experience in the medical field and administrative record management
* Strong customer service background
* Ability to effectively communicate in English, both orally and written
* Helpful, knowledgeable, and polite attitude with a positive demeanor
* Ability to interpret a variety of communications (verbal, non-verbal, written, listening, and visual)
* Maintain confidentiality and practice discretion and caution when handling sensitive information
* Medical terminology
* Multi-tasking and attention to detail
* Ability to accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division
* Self-motivation, organized, time-management, and deductive problem-solving skills
* Ability to work independently and as part of a team
**Skills and Competencies**
* Strong communication and interpersonal skills
* Ability to work in a fast-paced environment with multiple priorities
* Proficiency in Microsoft applications, including Word and Excel
* Ability to navigate the internet and email transmission
* Familiarity with home medical equipment and supplies
* Ability to maintain confidentiality and handle sensitive information
**Work Environment and Culture**
* 100% remote work from home, day one of employment
* Must live in the US and live within 60 miles of any arenaflex location
* This position requires working five days a week, including every Saturday and Sunday, as well as three evening shifts during weekdays starting at or after 4:00pm Central time
* Schedules vary and can be discussed during the interview process
* arenaflex is an equal opportunity employer and values diversity and inclusion in the workplace
**Benefits**
* Generous paid time off and paid holidays
* Overtime pay for non-exempt hourly positions based on business needs
* Commission for Account Executives
* Fixed and variable rate car reimbursement for Area Managers and Account Executives
* Employee discount program
* Employee recognition program
* Bonus and incentive opportunities
* Mileage reimbursement (when applicable for the position)
* Telephone reimbursement (when applicable for the position)
* EAP
* 401k
* Medical, Prescription, Dental, and Vision
* HSA and FSA/Dependent Care FSA
* Life Insurance, Disability, Accidental death, Identity protection, and Legal services
* Meru Health Mental health and Mercer SmartConnect Medicare programs
* Livongo Diabetes and High Blood Pressure programs
* Healthcare Bluebook and RX Savings solutions programs
* HEPB and TB vaccinations
**Career Growth Opportunities and Learning Benefits**
* arenaflex is committed to providing ongoing training and development opportunities to our employees
* We offer a comprehensive benefits package, including health, dental, and vision insurance, as well as a 401k plan
* We also offer opportunities for career advancement and professional growth
**How to Apply**
If you're a motivated and compassionate individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!
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