**Join arenaflex, a national leader in providing high-quality medical products and services, as we seek a dedicated Patient Care Customer Service Representative to join our Sleep Central (After Hours Call Center) team in Murray, KY.**
**About arenaflex**
arenaflex Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. arenaflex provides high-quality medical products, services, and outstanding customer care through hundreds of locations across 45 states. Our mission is to deliver exceptional patient care and support, and we're committed to making a positive impact in the lives of our patients and their families.
**Overview and Responsibilities**
**Summary**
We're seeking a dedicated and compassionate Patient Care Customer Service Representative to join our Sleep Central (After Hours Call Center) team in Murray, KY. As a key member of our team, you will be responsible for contacting patients regarding delivery of equipment, taking patient orders, verifying patient information, and placing orders in a timely manner. If you're passionate about delivering exceptional patient care and have a strong customer service background, we encourage you to apply for this exciting opportunity.
**Key Responsibilities**
* Accurately transcribe patient profiles over the telephone, including data entry of information and possible outbound calling
* Obtain medically necessary documentation
* Process patient orders through our online pharmacy system
* Resolve tracking issues and reschedule shipping orders for patients
* Troubleshoot problems based on patient input regarding the scope and/or magnitude of failure
* Verify orders are complete
* Perform other duties as assigned
**Qualifications**
* Employment is contingent on a background investigation, drug screen (when applicable), and a valid driver's license in the state of residence with a clean driving record (when applicable)
* High school diploma or GED equivalent
* Experience in the medical field and administrative record management
* Strong customer service background
* Ability to effectively communicate in English, both orally and in writing
* Helpful, knowledgeable, and polite while maintaining a positive attitude
* Ability to interpret a variety of communications (verbal, non-verbal, written, listening, and visual)
* Maintain confidentiality and practice discretion and caution when handling sensitive information
* Medical terminology
* Multi-tasking along with attention to detail
* Ability to accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division
* Self-motivation, organized, time-management, and deductive problem-solving skills
* Ability to work independently and as part of a team
**Skills and Competencies**
* Effective communication and interpersonal skills
* Ability to work in a fast-paced environment with multiple priorities
* Strong problem-solving and analytical skills
* Ability to maintain confidentiality and handle sensitive information
* Proficiency in Microsoft applications, including Word and Excel
* Ability to navigate the internet and use email transmission and communication
* Understanding of home medical equipment and supplies
**Physical Demands**
* Requires sitting, walking, standing, talking, or listening
* Requires close vision to small print on computer and/or paperwork
**Benefits**
* 401(k) plan
* Medical, dental, and vision insurance
* Life insurance and disability insurance
* Generous paid time off and paid holidays
* Bonus and incentive opportunities (non-exempt and exempt)
* Mileage reimbursement (when applicable)
* Telephone reimbursement (when applicable)
**Work Environment and Company Culture**
* 100% remote work from home, day one of employment
* Flexible scheduling to accommodate your needs
* Collaborative and supportive team environment
* Opportunities for professional growth and development
* Recognition and rewards for outstanding performance
**Compensation**
* Starting pay at $15 per hour, with opportunities for quarterly bonuses
* Part-time and full-time opportunities available
**How to Apply**
If you're passionate about delivering exceptional patient care and have a strong customer service background, we encourage you to apply for this exciting opportunity. Please submit your resume and profile to our online application portal. We appreciate your interest in arenaflex Healthcare Inc. and look forward to reviewing your application.
**Equal Opportunity Employer**
arenaflex Healthcare Inc. is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to provide equal opportunities for employment, training, and advancement. arenaflex Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment, and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other personal characteristic protected by applicable federal, state, and local laws governing nondiscrimination in employment in each locality where arenaflex has employees. arenaflex Healthcare Inc. is a drug-free workplace.
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