At arenaflex, we are dedicated to providing high-quality medical products, services, and outstanding customer care to our patients across the country. As a national leader in the home medical equipment industry, we strive to empower patients to manage their health and treatment at home, leading a more comfortable and productive life. Our commitment to patient care and satisfaction is at the forefront of everything we do, and we are seeking a talented and compassionate Patient Care Customer Service Representative to join our team.
**About arenaflex**
arenaflex Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, and home medical equipment. We have hundreds of locations across 45 states, and our team of dedicated professionals is committed to delivering exceptional customer care and support to our patients. Our mission is to help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home.
**Overview and Responsibilities**
We are seeking a dedicated Patient Care Customer Service Representative to join our Sleep Central (After Hours Call Center) team in Murray, KY. As a key member of our team, you will be responsible for contacting patients regarding delivery of equipment, taking patient orders, verifying patient information, and placing orders in a timely manner. This is a remote work opportunity, and you will have the flexibility to work from home while still being part of a dynamic and supportive team.
**Key Responsibilities**
* Accurately transcribe patient profiles over the telephone, including data entry of information and possible outbound calling
* Obtain medically necessary documentation
* Process patient orders through our online pharmacy system
* Resolve tracking issues and reschedule shipping orders for patients
* Troubleshoot problems based on patient input regarding the scope and/or magnitude of failure
* Verify orders are complete
* Perform other duties as assigned
**Qualifications**
* High school diploma or GED equivalent
* Experience in the medical field and administrative record management
* Strong customer service background
* Ability to effectively communicate in English, both orally and in writing
* Helpful, knowledgeable, and polite while maintaining a positive attitude
* Ability to interpret a variety of communications (verbal, non-verbal, written, listening, and visual)
* Maintain confidentiality and practice discretion and caution when handling sensitive information
* Medical terminology
* Multi-tasking along with attention to detail
* Ability to accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division
* Self-motivation, organized, time-management, and deductive problem-solving skills
* Ability to work independently and as part of a team
**Physical Demands**
* Requires sitting, walking, standing, talking, or listening
* Requires close vision to small print on computer and/or paperwork
**Machines, Equipment, and Technical Abilities**
* Email transmission and communication
* Internet navigation and research
* Microsoft applications (Word and Excel)
* Office equipment (fax machine, copier, printer, phone, and computer/tablet)
* Understanding use of all applicable home medical equipment and supplies
**Benefits**
* 401(k)
* Medical, dental, and vision
* Life insurance and disability
* Generous paid time off and paid holidays
* Bonus and incentive opportunities (non-exempt and exempt)
* Mileage reimbursement (when applicable for the position)
* Telephone reimbursement (when applicable for the position)
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we are committed to the growth and development of our employees. We offer a range of training and development opportunities to help you advance your career and achieve your goals. Our team is dedicated to supporting your success and providing you with the tools and resources you need to excel in your role.
**Work Environment and Company Culture**
Our team is dedicated to creating a positive and supportive work environment that fosters collaboration, innovation, and excellence. We are committed to providing our employees with the resources and support they need to succeed and thrive in their roles. Our company culture is built on a foundation of respect, empathy, and compassion, and we strive to make a positive impact in the lives of our patients and employees.
**Compensation and Perks**
We offer a competitive salary and a range of benefits and perks to support your well-being and success. Our compensation package includes a starting salary of $15 per hour, with opportunities for bonuses and incentives. We also offer a range of benefits, including medical, dental, and vision insurance, life insurance, and disability insurance.
**How to Apply**
If you are a motivated and compassionate individual who is passionate about delivering exceptional customer care, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!
**Equal Opportunity Employer**
arenaflex Healthcare Inc. is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and supportive of all employees. We recruit, employ, train, promote, transfer, separate from employment, and compensate employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other personal characteristic protected by applicable federal, state, and local laws governing nondiscrimination in employment in each locality where arenaflex has employees.
**Drug-Free Workplace**
arenaflex Healthcare Inc. is a drug-free workplace and requires all employees to comply with our drug-free policy. We are committed to maintaining a safe and healthy work environment for all employees and patients.
**Apply Now!**
To apply for this exciting opportunity, please visit our website and submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!
Apply for this job