At arenaflex, we're dedicated to providing exceptional patient care and support services that empower individuals to manage their health and treatment at home. As a national leader in home medical equipment and services, we're committed to delivering high-quality products, outstanding customer care, and a patient-centric approach that sets us apart in the industry.
We're seeking a highly motivated and compassionate Patient Care Customer Service Representative to join our REMOTE team, working evenings and weekends to ensure seamless communication and support for our patients. This is an exciting opportunity to make a meaningful difference in the lives of our patients and their families, while enjoying the flexibility of remote work.
**Job Summary:**
As a Patient Care Customer Service Representative, you'll be responsible for contacting patients regarding delivery of equipment, taking patient orders, verifying patient information, and placing orders in a timely manner. You'll be the primary point of contact for patients, providing exceptional customer service, resolving issues, and ensuring their needs are met. Your strong communication skills, medical knowledge, and problem-solving abilities will make you an invaluable asset to our team.
**Key Responsibilities:**
* Accurately transcribe patient profiles over the telephone, including data entry of information and possible outbound calling
* Obtain medically necessary documentation
* Process patient orders through our online pharmacy system
* Resolve tracking issues and reschedule shipping orders for patients
* Troubleshoot problems based on patient input regarding the scope and/or magnitude of failure
* Verify orders are complete
* Perform other duties as assigned
**Qualifications:**
* High school diploma or GED equivalent
* Experience in the medical field and administrative record management
* Strong customer service background
* Valid driver's license in the state of residence with a clean driving record (when applicable for the position)
* Background investigation (company-wide)
* Drug screen (when applicable for the position)
**Essential Skills and Competencies:**
* Effectively communicate in English, both oral and written
* Helpful, knowledgeable, and polite while maintaining a positive attitude
* Interpret a variety of communications (verbal, non-verbal, written, listening, and visual)
* Maintain confidentiality and practice discretion and caution when handling sensitive information
* Medical terminology
* Multi-tasking along with attention to detail
* Accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division
* Self-motivation, organized, time-management, and deductive problem-solving skills
* Work independently and as part of a team
**Physical Demands:**
* Requires sitting, walking, standing, talking, or listening
* Requires close vision to small print on computer and/or paperwork
**Technical Requirements:**
* Email transmission and communication
* Internet navigation and research
* Microsoft applications (Word and Excel)
* Office equipment (fax machine, copier, printer, phone, and computer/tablet)
* Understanding use of all applicable home medical equipment and supplies
**Work Environment and Company Culture:**
At arenaflex, we're committed to creating a positive and supportive work environment that fosters growth, learning, and collaboration. Our REMOTE team is designed to provide flexibility and work-life balance, while ensuring seamless communication and support for our patients. We offer a range of benefits, including:
* 401(k) plan
* Medical, dental, and vision insurance
* Life insurance and disability
* Generous paid time off and paid holidays
* Employee discount program
* Employee recognition program
* Bonus and incentive opportunities
* Mileage reimbursement (when applicable for the position)
* Telephone reimbursement (when applicable for the position)
**How to Apply:**
If you're a motivated and compassionate individual with a passion for patient care, we encourage you to submit your resume today! Our hiring manager reviews resumes and contacts applicants with related experience to the applied position. To view the status of a position that you submitted your profile to, please visit our website. All positions are posted for a minimum of 5 days and are open until filled with a qualified applicant, generally no greater than 200 days.
**Equal Opportunity Employer:**
arenaflex is an equal opportunity employer of minorities, females, protected veterans, and individuals with disabilities. We recruit, employ, train, promote, transfer, separate from employment, and compensate employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other personal characteristic protected by applicable federal, state, and local laws governing nondiscrimination in employment in each locality where arenaflex has employees.
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