At arenaflex, we are dedicated to providing high-quality medical products and services to our patients, and we are seeking a skilled and compassionate Patient Care Customer Service Representative to join our team. As a Patient Care Customer Service Representative, you will play a vital role in ensuring that our patients receive the best possible care and support. You will be responsible for contacting patients to discuss their medical equipment needs, taking orders, verifying patient information, and placing orders in a timely manner.
**About arenaflex**
arenaflex is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment. We are committed to helping patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. With hundreds of locations across 45 states, we provide high-quality medical products, services, and outstanding customer care to our patients.
**Job Summary**
We are seeking a dedicated and customer-focused Patient Care Customer Service Representative to join our team in Murray, KY. As a Patient Care Customer Service Representative, you will be responsible for:
* Contacting patients to discuss their medical equipment needs and taking orders
* Verifying patient information and placing orders in a timely manner
* Accurately transcribing patient profiles over the phone, including data entry and possible outbound calling
* Obtaining medically necessary documentation
* Processing patient orders through our Online Pharmacy system
* Resolving tracking issues and rescheduling shipping orders for patients
* Troubleshooting problems based on patient input regarding the scope and/or magnitude of failure
* Verifying orders are complete
* Performing other duties as assigned
**Essential Duties and Responsibilities**
* Accurately transcribes patient profile over telephone including data entry of information and possible outbound calling
* Obtains medically necessary documentation
* Processes patient orders through Online Pharmacy system
* Resolves tracking issues and reschedules shipping orders for patients
* Troubleshoots problems based on patient input regarding the scope and/or magnitude of failure
* Verifies orders are complete
* Performs other duties as assigned
**Qualifications**
* High school diploma or GED equivalent
* One to three years of related prior work experience in a team-oriented environment
* Experience in medical field and administrative record management
* Strong customer service background
* Ability to effectively communicate in English, both oral and written, with physicians, location employees, and patients
* Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME)
* Knowledge of insurance policies and requirements
* Knowledge of medical billing practices and of billing reimbursement
* Ability to maintain confidentiality and practice discretion and caution when handling sensitive information
* Medical terminology
* Multi-tasking along with attention to detail
* Ability to accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division
* Self-motivation, organized, time-management, and deductive problem-solving skills
* Ability to work independently and as part of a team
**Skills and Competencies**
* Effectively communicate in English, both oral and written, with physicians, location employees, and patients
* Helpful, knowledgeable, and polite while maintaining a positive attitude
* Interpret a variety of instructions in a variety of communication mediums
* Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME)
* Knowledge of insurance policies and requirements
* Knowledge of medical billing practices and of billing reimbursement
* Maintain confidentiality and practice discretion and caution when handling sensitive information
* Medical terminology
* Multi-tasking along with attention to detail
* Ability to accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division
* Self-motivation, organized, time-management, and deductive problem-solving skills
* Ability to work independently and as part of a team
**Work Environment**
* Office environment
* Work from home after successful completion of in-office training and meeting expectations with management approval
**Benefits**
* Generous paid time off and paid holidays
* Overtime pay for non-exempt hourly positions based on business needs
* Commission for Account Executives
* Fixed and variable rate car reimbursement for Area Managers and Account Executives
* Employee discount program
* Employee recognition program
* Bonus and incentive opportunities
* Mileage reimbursement (when applicable for the position)
* Telephone reimbursement (when applicable for the position)
* EAP
* 401k
* Medical, Prescription, Dental, and Vision
* HSA and FSA/Dependent Care FSA
* Life Insurance, Disability, Accidental death, Identity protection, and Legal services
* Meru Health Mental health and Mercer SmartConnect Medicare programs
* Livongo Diabetes and High Blood Pressure programs
* Healthcare Bluebook and RX Savings solutions programs
* HEPB and TB vaccinations
**Career Growth Opportunities and Learning Benefits**
* arenaflex is committed to providing ongoing training and development opportunities to help you grow and succeed in your career.
* We offer a comprehensive benefits package, including health, dental, and vision insurance, as well as a 401(k) plan and other perks.
* arenaflex is an equal opportunity employer and welcomes applications from diverse candidates.
**How to Apply**
If you are a motivated and customer-focused individual who is passionate about providing exceptional patient care, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to provide equal opportunities for employment, training, and advancement.
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