At arenaflex, you are part of a journey to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all. You'll be inspired to discover more, develop new skills, and pursue career-building opportunities as we help solve some of today's biggest health challenges around the world. Together, let's embrace possibilities and change lives!
arenaflex's Patient Customer Service department within the Revenue Cycle Management Division is seeking energetic, passionate customer service-focused individuals who seek solutions to challenging patient billing issues. This empowered and valued employee will help deliver exemplary customer experiences through innovation and continuous improvement. If you are interested in a career where learning and engagement are valued, and the lives you touch provide you with a higher sense of purpose, then arenaflex is the place for you!
**Responsibilities:**
As a Patient Customer Service Representative, you will be responsible for:
* Answering 80+ inbound calls per day from patients, doctor's offices, and/or private insurance carriers, providing exceptional customer service and resolving their inquiries in a timely and professional manner.
* Initiating payment plans for patients with outstanding balances, ensuring that they understand their financial obligations and are provided with clear and concise information about their billing.
* Routinely utilizing multiple resources to resolve patient inquiries while on the phone, demonstrating a proactive and problem-solving approach to customer service.
* Maintaining performance goals, including metrics such as call volume, resolution rate, and customer satisfaction.
* Ability to become proficient with processes after completing a structured training program, demonstrating a willingness to learn and adapt to new systems and procedures.
**Knowledge, Skills, and Abilities:**
To succeed in this role, you will need:
* The ability to work and learn in a fast-paced environment, with a high level of energy and enthusiasm.
* Attention to detail, with a focus on accuracy and precision in all aspects of your work.
* The ability to perform successfully in a team environment, with excellent communication and interpersonal skills.
* Excellent organization skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
* Proficiency navigating multiple computer screens and applications, with a strong understanding of technology and its applications in customer service.
* Alpha-Numeric data entry proficiency, with the ability to accurately and efficiently enter data into our systems.
* Excellent communication skills, with the ability to articulate complex information in a clear and concise manner.
**Requirements:**
To be considered for this role, you will need:
* A High School Diploma or equivalent.
* The ability to work remotely from home, with a dedicated workspace and reliable internet connection.
* The ability to manage time and tasks independently, while maintaining productivity and meeting performance goals.
* Previous medical and/or call center experience is a plus, but not required.
**Technical Requirements:**
To ensure that you can perform the duties of this role, you will need:
* An internet download speed of at least 50 megabytes per second.
* No satellite internet.
* The ability to connect equipment to a router/modem with an Ethernet cord. Equipment cannot be connected through Wi-Fi, mobile routers, or mobile hotspots with an Ethernet port.
**Why Join arenaflex as a Patient Customer Service Representative?**
* Work from home opportunity, with the flexibility to create your own schedule and work environment.
* Quarterly variable bonus potential, with opportunities to earn additional income based on your performance.
* Generous paid time off, with a focus on work-life balance and employee well-being.
* Medical, Vision, and Dental Insurance Options, with comprehensive coverage for you and your family.
* Flexible Spending Accounts, with the ability to set aside pre-tax dollars for healthcare expenses.
* 401(k) and Employee Stock Purchase plans, with opportunities to save for retirement and invest in your future.
* No Charge Lab Testing, with access to advanced medical testing and diagnostic services.
* Fitness Reimbursement Program, with support for your physical and mental health.
* And many more incentives, with a focus on employee satisfaction and well-being.
**Pay Range:**
The pay range for this role is $15.25-$21.00 per hour, or the state/local minimum wage, if higher.
**Application Window:**
The application window for this role closes on October 2, 2024.
**Shift and Schedule:**
The shift for this position will be Monday-Friday, 11am-8pm EST, which is equivalent to 10am-7pm CST, 9am-6pm MST, and 8am-5pm PST.
**Benefits:**
arenaflex offers comprehensive benefits to its employees, including:
* Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement, and Employee Stock Purchase Plan.
* Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only.
**Equal Opportunity Employer:**
arenaflex is proud to be an Equal Opportunity Employer, committed to diversity and inclusion in the workforce. We do not tolerate harassment or discrimination of any kind, and make employment decisions based on the needs of our business and the qualifications of the individual.
**Accessibility:**
arenaflex is committed to accessibility and inclusivity, and encourages all individuals to apply. If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at arenaflex Accessibility.
**Privacy Statement:**
For more information about how we collect and store your personal data, please see our Privacy Statement.
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